Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Associate Team Relations Specialist
Rock Central
Detroit, MI
2021.06 - Current
Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
Analyzed and applied technical information from interviews with engineers, operators and suppliers.
Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Amazer/Project Manager
Rock Central
Detroit, MI
2021.03 - Current
Developed and initiated projects, managed costs, and monitored performance.
Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Fostered relationships with vendors to promote positive working relationships.
Reined in project costs while meeting key milestones.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Achieved project deadlines by coordinating with contractors to manage performance.
Headed project teams specializing in design and launch activities.
Trainer
Quicken Loans
Detroit, MI
2014.04 - Current
Scheduled and taught in class and online courses to increase learning opportunities.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Recognized and tapped talented staff to fill key positions and maximize productivity.
Monitored participant workflow and behaviors throughout training process.
Mentored new hires, resulting in stronger staff development and increased productivity.
Tracked attendance and progress against goals for each participant.
Recorded and edited videos for use in later courses or by remote learners.
Retention/Training Adovate
Comcast/ Xfinity
Sterling Heights , MI
2008.04 - 2014.08
Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Participated in team-building activities to enhance working relationships