Summary
Overview
Work History
Education
Skills
Timeline
Generic
Janay Stevens

Janay Stevens

Detroit,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Associate Team Relations Specialist

Rock Central
Detroit , MI
2021.06 - Current
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Analyzed and applied technical information from interviews with engineers, operators and suppliers.
  • Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
  • Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

Amazer/Project Manager

Rock Central
Detroit , MI
2021.03 - Current
  • Developed and initiated projects, managed costs, and monitored performance.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Fostered relationships with vendors to promote positive working relationships.
  • Reined in project costs while meeting key milestones.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Headed project teams specializing in design and launch activities.

Trainer

Quicken Loans
Detroit , MI
2014.04 - Current
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Tracked attendance and progress against goals for each participant.
  • Recorded and edited videos for use in later courses or by remote learners.

Retention/Training Adovate

Comcast/ Xfinity
Sterling Heights , MI
2008.04 - 2014.08
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Participated in team-building activities to enhance working relationships

Education

Certificate - Digital Marketing

Michigan State University
East Lansing, MI
06.2022

Skills

  • Defect Analysis and Resolution
  • Active Listening
  • System Performance Assessment
  • Verbal and Written Communication
  • Microsoft Windows and Office
  • Customer Service Support
  • Friendly and Patient
  • Organizational Skills
  • Tracking and Documentation

Timeline

Associate Team Relations Specialist

Rock Central
2021.06 - Current

Amazer/Project Manager

Rock Central
2021.03 - Current

Trainer

Quicken Loans
2014.04 - Current

Retention/Training Adovate

Comcast/ Xfinity
2008.04 - 2014.08

Certificate - Digital Marketing

Michigan State University
Janay Stevens