Janay Stevens
Detroit,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Associate Team Relations Specialist
Rock Central
Detroit , MI
2021.06 - Current
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Amazer/Project Manager
Rock Central
Detroit , MI
2021.03 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Fostered relationships with vendors to promote positive working relationships.
- Reined in project costs while meeting key milestones.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Headed project teams specializing in design and launch activities.
Trainer
Quicken Loans
Detroit , MI
2014.04 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Tracked attendance and progress against goals for each participant.
- Recorded and edited videos for use in later courses or by remote learners.
Retention/Training Adovate
Comcast/ Xfinity
Sterling Heights , MI
2008.04 - 2014.08
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Participated in team-building activities to enhance working relationships
Education
Certificate - Digital Marketing
Michigan State University
East Lansing, MI06.2022
Skills
- Defect Analysis and Resolution
- Active Listening
- System Performance Assessment
- Verbal and Written Communication
- Microsoft Windows and Office
- Customer Service Support
- Friendly and Patient
- Organizational Skills
- Tracking and Documentation
Timeline
Associate Team Relations Specialist
Rock Central
2021.06 - Current
Amazer/Project Manager
Rock Central
2021.03 - Current
Trainer
Quicken Loans
2014.04 - Current
Retention/Training Adovate
Comcast/ Xfinity
2008.04 - 2014.08
Certificate - Digital Marketing
Michigan State University