Summary
Overview
Work History
Education
Skills
Timeline
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JANAY SWANN

Belleville,IL

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

5
5
years of professional experience

Work History

Cultivation Agent

Progressive Treatment Solutions
07.2022 - Current
  • Communicated with coworkers and management to report challenges.
  • Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
  • Maintained detailed records of crop production, soil composition and livestock health.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Evaluate harvesting conditions and identify obstacles.
  • Led team of 10 skilled and unskilled farm personnel

Member Service Representative

Sam's Club
06.2020 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Bank Teller

Community Bank of The Chesapeake
04.2019 - 03.2020
    • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
    • Counted and packaged currency and coins.
    • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
    • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
    • Processed customer transactions promptly, minimizing wait times.
    • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Receptionist

The Villages Golf Cars
03.2018 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.

Education

High School Diploma -

Lithia Springs High School
Lithia Springs, GA
05.2017

Skills

  • Money Handling Abilities
  • Membership Inquiries and Renewals
  • Problem-Solving Ability
  • Data Inputting
  • Appointment Confirmation
  • Word Processing
  • PC Proficiency
  • Verbal and Written Communication
  • Answer Telephone Calls
  • Organization Skills
  • Microsoft Office Specialist Certified
  • Customer and Client Relations
  • Billing and Payment Processing
  • Google Docs
  • Office Equipment Operation

Timeline

Cultivation Agent

Progressive Treatment Solutions
07.2022 - Current

Member Service Representative

Sam's Club
06.2020 - 05.2022

Bank Teller

Community Bank of The Chesapeake
04.2019 - 03.2020

Receptionist

The Villages Golf Cars
03.2018 - 01.2019

High School Diploma -

Lithia Springs High School

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JANAY SWANN