Janay Thomas
Phoenix,Arizona
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with data entry, ensuring accurate and timely input of information. Utilizes organizational skills to maintain structured records and support operational efficiency. Knowledge of data management systems and best practices for maintaining data integrity. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Valor Global
08.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer service rep for scheduling Transportation
Logisticare
04.2016 - 01.2018
- Advise customer’s of what is cover under the health insurance
- In addition called facilities to verify Appointments as well as Reschedule appointments
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer service Rep for Health insurance
Wage Works
10.2015 - 01.2016
- Go over Eligible item to be used with health insurance card
- Review past and future purchases
- Explain how the health insurance works through employer
Cashier / Customer Service Supervisor
Walmart Neighborhood Market
05.2013 - 07.2015
- Cash Handling
- Data Entry
- Phone service
- Inventory
- MoneyGram Services
- Janitorial Duties
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Hostess
Margaritaville
01.2012 - 05.2013
- Company Overview: Business website – margaritavilleglendale.com
- Customer Assistance/Service
- Setting And Busting Tables
- Run Food
- Greet And Seat Customers
- Janitorial Duties
- Advertise Drink Specials
- Maintain Entertainment
- Business website – margaritavilleglendale.com
Seasonal Picker
Macys Warehouse
10.2011 - 12.2011
- Picking items that are shipped in, to be put in tots and shipped off to cutsomers
- Maintained a consistent, regular attendance record
- Provided prompt, efficient, friendly, and quality service at all time
- Maintained stock levels to prevent shortages of critical items
- Accurately counted and provided change when necessary
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
Cook Helper/activity Coordinator
Inn At The Amethyst
08.2009 - 12.2010
- Activity planning
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
- Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
- Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
- Quickly adapted to new menu additions and changes in kitchen procedures, enhancing overall team performance and productivity.
- Operated dishwashing equipment and distributed and stored clean pots, dishes, and utensils.
- Followed recipes and chef instructions to prepare food correctly.
- Assisted in setting up and breaking down kitchen stations.
Education
High School Diploma -
Desert Edge High school
Goodyear, Arizona12.2010
Skills
- Exceptional customer service
- Cash Handling
- Phone Service
- Thrives Under Pressure
- Flexible Schedule
- Effective Multi-Tasker
- Customer Focused
- Claim specialist
- Data Entry
- Knowledge of Macy Ware House Shipments
- Kitchen Staff
- Customer Service Supervisor
- Hostess
- Problem Resolution
- Computer Proficiency
- Call center experience
- Money handling abilities
- Professional telephone demeanor
- Scheduling
- Call Management
- Recordkeeping strengths
- Account updating
- Report creation
Timeline
Customer Service Representative
Valor Global
08.2020 - Current
Customer service rep for scheduling Transportation
Logisticare
04.2016 - 01.2018
Customer service Rep for Health insurance
Wage Works
10.2015 - 01.2016
Cashier / Customer Service Supervisor
Walmart Neighborhood Market
05.2013 - 07.2015
Hostess
Margaritaville
01.2012 - 05.2013
Seasonal Picker
Macys Warehouse
10.2011 - 12.2011
Cook Helper/activity Coordinator
Inn At The Amethyst
08.2009 - 12.2010
High School Diploma -
Desert Edge High school