Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
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Janay Wesley-Seymour

Glen Burnie,MD

Summary

Quality assurance professional with 5+ years of experience proven record in driving quality initiatives and maintaining high standards. Known for fostering team collaboration and delivering consistent results in dynamic environments. Skilled in developing quality control protocols and problem-solving under changing conditions. Throughout my 5-year professional career, I have honed my skills in leveraging and analyzing data to uncover meaningful trends and drive informed decision-making.


Beyond my passion for data, I am deeply committed to serving others and giving back to my community-a value that has shaped both my personal and professional journey. I have begun my career search due to the career instability for Non-Profit organizations who support refugees.


Quite a few staff members have already been furloughed and the current branch's government contract ends August 2025, and I do not want to be out of a job unexpectedly. I actually love what I do, but I am seeking better job security within my next career opportunity.

Overview

4
4
years of professional experience

Work History

Quality Assurance Manager

Bethany Christian Services
03.2024 - Current
  • Work closely with government stakeholders, agency partners, the Program Director and Executive Branch Director, to ensure contract compliance with the HHS (Health & Human Services) department, overseeing a team of 25+ staff members
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Create documents and manage current government policies, standard data operating procedures, data accountability policies, data quality standards, data privacy and ethical policies.
  • Ensure team members uphold HIPAA policies and support our on-site medical team; oversee contracts and memorandums with medical providers for clients.
  • Serve as the Systems Administrator for internal organizational software for 25+ staff members.
  • Act as a subject matter expert (SME) in compliance management protocols, government documentation techniques, and protecting client Personally Identifiable Information (PII)
  • Leverage Tableau and Excel (SQL) to generate compliance reports, analyze raw data, and present findings to supervisors and stakeholders
  • Perform daily assessments of program performance and implement process improvements to enhance task effectiveness
  • Develop reports for the National Quality Assurance Manager, offering insights and recommendations based on identified historical trends.
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.

Data Analyst

Coca Cola Consolidated, Inc.
04.2022 - 02.2024
  • Monitor client contracts to ensure compliance with contracts, regulatory standards, including internal policies, industry-specific guidelines, and compliance benchmarks.
  • Increased data compliance scores site-wide by 15+%, increasing team productivity and client satisfaction
  • Monitor and report on Key Performance Indicators (KPIs) related to client satisfaction, compliance, and service delivery.
  • Train and mentor team members on quality assurance processes and best practices in account management
  • Conduct regular audits of client-related processes to ensure adherence to quality assurance standards and contractual obligations.
  • Perform client surveys and analyze client feedback and performance data to identify trends, risks, and opportunities for process enhancement.
  • Escalate complex issues to senior leadership as needed, providing comprehensive documentation and proposed solutions.
  • Represent the organization during client meetings, audits, and reviews, demonstrating a commitment to quality and accountability.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.

Business Intelligence Analyst

Allstate Insurance
12.2020 - 03.2022
  • Provided real-time coaching and support to the operations team, enhancing customer service quality and adherence to compliance standards
  • Conducted random audits of business files and team activities to ensure compliance with organizational policies, achieving a consistent minimum compliance rate of 90% quarterly
  • Accomplished implementing data compliance techniques to increase site compliance scores from 70% to 90%
  • Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools, highlighting key metric indicators and quality improvement initiatives
  • Designed customized data collection models for specific visualization tasks; Compiled and presented weekly compliance reports to supervisors, highlighting findings and recommending process improvements
  • Acted as the primary point of contact for customer issue resolution, leveraging CRM software (Salesforce) to track and resolve complaints efficiently
  • Delivered technical support to both customers and team members, troubleshooting issues and minimizing downtime
  • Monitored compliance processes and implemented adjustments to maintain alignment with regulatory and organizational requirements

Education

Bachelor of Science (B.S.) - Computer Information Systems

Stevenson University

Skills

  • Data Analysis
  • Audit Reporting
  • Data Security
  • Cross-Functional Collaboration
  • Strong Communication Skills
  • Risk Management
  • Results-Driven Compliance
  • Programming Languages
  • Business Intelligence Tools
  • Tableau
  • Power BI
  • Python
  • Microsoft Office Suite (Advanced in Excel)
  • SQL
  • Jira
  • Internal Audits
  • Quality Assurance Management
  • Quality Testing
  • Document Review
  • Audit Coordination
  • Risk Analysis and Mitigation
  • Performance Metrics (KPIs)

Accomplishments

  • Achieved a significant increase in agency compliance scores, elevating performance from 50% to 95% within four months
  • Successfully implemented new processes, improving overall program compliance from 71% to 97% within six months
  • Achieved team compliance by 20% by completing corrective action plans and strategic support with accuracy and efficiency.
  • Achieved Increased data compliance scores site-wide by 15+% through effectively helping with team productivity and client satisfaction.
  • Leveraged Microsoft Excel to develop employee performance tracking spreadsheets and monitor KPIs to receive a 92% branch compliance score.
  • Supervised team of 5+ staff members.

Hobbies and Interests

  • Puzzles
  • Videogames
  • Reading
  • Sudoku
  • Watching and Playing Sports
  • Singing

Timeline

Quality Assurance Manager

Bethany Christian Services
03.2024 - Current

Data Analyst

Coca Cola Consolidated, Inc.
04.2022 - 02.2024

Business Intelligence Analyst

Allstate Insurance
12.2020 - 03.2022

Bachelor of Science (B.S.) - Computer Information Systems

Stevenson University

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Janay Wesley-Seymour