Janay White
York,USA
Summary
Skilled Program Supervisor successfully developing and overseeing programs of varying sizes. Demonstrated track record of achievement over 10 years of experience. First-rate communication, interpersonal and organizational abilities.
Overview
6
6
years of professional experience
Work History
Program Supervisor
PA CareerLink
01.2023 - Current
- Partner with County Assistance Office from 4 different counties and State Board to ensure compliance with rules and regulations
- Train 10-15 staff on topics including safety guidelines and customer service practices
- Coordinate communication between stakeholders to achieve program goals with an success rate of 85%
- Collaborate with senior leadership to develop and implement continuous improvement strategies
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Emergency Rental Assistance Program Specialist
Community Progress Council
10.2021 - 10.2022
- Reviewed and processed multiple applications for utility and rental payments, ensuring adherence to federal and state guidelines
- Maintained strong understanding of Emergency Rental Assistance Program (ERAP) requirements
- Facilitated effective communication between landlords and tenants for seamless application processing with an success rate of 900%
- Handled administrative tasks, including data entry, to support program efficiency
Fraud Claims Specialist / Relationship Banker
JP Morgan Chase
12.2018 - 10.2021
- Company Overview: (Market Expansion)
- Investigated and processed actionable fraud claims with thorough research and analysis
- Provided daily client communication to resolve issues and maintain satisfaction
- Monitored suspicious activity, reporting findings to ensure compliance with banking regulations
- Delivered exceptional customer service to address client banking needs, including account openings, loan applications, and financial solutions
- Built strong client relationships by offering tailored product recommendations to meet financial goals
- Cross-sold bank products and services to maximize client satisfaction and enhance revenue growth
- Obtained Series 6, Series 63, and SAE licenses to provide investment and insurance solutions to clients
- Conducted branch and cash audits to ensure financial accuracy, prevent discrepancies, and maintain compliance with bank policies
- Ensured regulatory compliance and upheld confidentiality in all client interactions
- (Market Expansion)
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ01.2020
Certificate in Medical Assisting -
Kaplan Career Institute
Harrisburg, PA10.2012
Skills
- Microsoft Office Suite
- Bookkeeping & Payroll
- Efficient Typing
- Team Leadership
- Staff Development
- Effective Coaching
- Recruiting
- Office Management
- Organizational Skills
- Time Management
- Quality Assurance
- Conflict Resolution
- Analytical Thinking
- Data management
Additional Information
Event Planning, Conflict Resolution, Analytical Thinking, Decision Making
Timeline
Program Supervisor
PA CareerLink
01.2023 - Current
Emergency Rental Assistance Program Specialist
Community Progress Council
10.2021 - 10.2022
Fraud Claims Specialist / Relationship Banker
JP Morgan Chase
12.2018 - 10.2021
Bachelor of Science - Business
University of Phoenix
Certificate in Medical Assisting -
Kaplan Career Institute
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