Janay Williams
Columbus,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
In-Home Nanny
Alea Robertson
Columbus, AL
01.2023 - 03.2024
- Provided direct care services for children of varying ages.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Engaged in outdoor recreational activities with the children such as trips to the park.
- Ensured physical and social well-being of each child.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Assisted with homework completion and monitored progress towards academic goals.
- Provided comfort when needed through hugs or words of encouragement.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
Client Service Associate
Community Service Programs Of West Alabama
Vernon, AL
04.2021 - 05.2022
- Provided superior customer service by responding promptly to client inquiries.
- Assisted clients in understanding: programs, requirements, paperwork, allotted amounts, and upcoming events.
- Remained up to date on any changes with changes in agency: polices. resources and services.
- Maintained a clean and safe office environment to the best of my ability.
- Collected and dropped off mail, making sure it got to appropriate person.
- Used basic office equipment to scan, upload, copy and print necessary paperwork.
- Managed and updated all changes to client data into system using CRM software and physical files.
- Participated in meetings of upcoming projects and goals to be met.
- Corresponded with outside vendors to resolve any problems with clients accounts via phone, fax or email.
- Held and participated in community outreaches within working county and neighboring counties.
- Developed trusting relationships with clients from many counties.
Sales Associate
Dollar General Market
Vernon, AL
02.2021 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated POS system to receive payment and processed returns and exchanges of merchandise in accordance with store policies.
- Followed company merchandise processes: unpack,stock, restock and rotation of merchandise on shelves.
- Checked in store vendors and prepared necessary paperwork.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Participated in any training, inventory, price changes/ mark downs, and store resets.
- Performed other duties as assigned by management.
Sales Associate
Harbor Freight Tools
Palm Bay, FL
02.2020 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated POS system to receive payment by cash, check and credit card.
- Helped raise sales performance by staying up to date on promotions and upselling of products.
- Completed daily recovery tasks and maintained cleanliness of front and back of store.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Participated in any training, inventory or volunteering to work at neighboring store.
- Crossed trained in logistics: helping unload freight, retrieving products from warehouse, setting up floor models and organizing warehouse.
Care Companion
Gt Independence
Palm Bay, FL
03.2019 - 09.2020
- Provided companionship to elderly client by engaging in conversation and recreational activities.
- Assisted client with daily living activities, such as dressing, bathing, grooming, and toileting.
- Assisted with meal preparation: grocery shopping and preparing meals following nutritional guidelines.
- Managed medication: prescription pickup when needed and daily reminders to take medication.
- Provided housekeeping: Laundry, vacuuming, sweeping, mopping. dusting, and window cleaning.
- Monitored vital signs of clients during visits and reported changes or concerns.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
Associate of Science -
Bevill State Community College
Sumiton, AL12-2022
High School Diploma -
Lamar County High School
Vernon, AL05-2014
Skills
- Customer service
- Strong work ethic
- Empathy
- Adaptability and learning
- Verbal/written communication
- Problem-solving skills
- Administrative and Office Support
- Sales
Timeline
In-Home Nanny
Alea Robertson
01.2023 - 03.2024
Client Service Associate
Community Service Programs Of West Alabama
04.2021 - 05.2022
Sales Associate
Dollar General Market
02.2021 - 07.2021
Sales Associate
Harbor Freight Tools
02.2020 - 11.2020
Care Companion
Gt Independence
03.2019 - 09.2020
Associate of Science -
Bevill State Community College
High School Diploma -
Lamar County High School
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