Janaya Abroal

Liaised between patients and insurance companies while ensuring that healthcare providers received timely and accurate payments for their services.
Key Accomplishments:

• Contacted insurance companies to verify insurance information while communicating with call center and medical offices to gather necessary information for billing purposes.
• Performed data scrubbing for over 120 patient accounts daily.
• Addressed customer inquiries and resolved billing discrepancies or issues promptly and courteously.
• Ran daily report based on DOS and current A/R to identify accounts that required follow up.
• Provided guidance and training to staff on billing procedures and software usage when necessary.

• Laid off due to Covid-19 restrictions.
• Worked as childcare provider.

Assisted patients with managing the financial aspects of their medical care while building and deepening productive relationships with customers to drive sustained growth.
Key Accomplishments:

• Identified insurance coverage limitations with thorough examinations of benefits documentation and medical records.
• Contacted insurance companies to request and obtain emergency and prior authorizations daily, supported clean claim submissions.
• Organized information such as diagnoses and CPT codes into accounting software and effectively reconciled accounts for over 50 patients daily.
• Maintained proper documentation of billing records, invoices, and payment details for future reference and auditing purposes.

Contributed to the overall efficiency and effectiveness of the facility by managing administrative tasks and facilitating communication between patients and the healthcare team.

Key Accomplishments:

• Greeted and directed patients to examination rooms; verified insurance coverage and collected co-payments.
• Screened patients for financial assistance and aided in preparing required documents.
• Acted as main point of contact for patients, doctors, and clinical staff by answering phone calls, closely reviewing medical charts and maintaining high levels of customer service in the facility.
• Safeguarded confidential information and adhered to company and insurance policies.

Ensured the team followed company policies, procedures, and guidelines regarding cleanliness, safety, and operational standards.

Key Accomplishments:

• Excelled in every store position and regularly backed up front-line staff.
• Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
• Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.