Ja'Naya Brooks
Benton Harbor,Michigan
Summary
Results-oriented hospitality and administrative professional with over 4 years of experience in healthcare and customer service. Expertise in guest relations, effective multitasking, and cross-department collaboration to ensure exceptional service delivery. Recognized for strong communication skills and ability to excel in high-pressure, emotionally charged environments.
Overview
6
6
years of professional experience
Work History
Hospitality Liaison & Guest Services Coordinator
Corewell Health
Saint Joseph, Michigan
06.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed in-room dining orders via phone, coordinating with kitchen staff for dietary accommodations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered meals with precision, ensuring adherence to timing and sanitation standards.
- Facilitated communication between nurses and food service teams to address concerns and ensure patient satisfaction.
- Maintained the cleanliness of dining areas and upheld hospitality protocols within hospital settings.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Front Desk Administrative Assistant
Corewell Health
Saint Joseph, MI
12.2023 - 06.2024
- Managed incoming calls, took messages, and routed calls to the correct departments or staff members.
- Greeted and welcomed customers, answered inquiries, and directed them to the appropriate personnel.
- Handled confidential information with discretion according to departmental policies and procedures.
- Compiled data from multiple sources into a single spreadsheet for analysis purposes.
- Issued visitor badges upon arrival at the front desk area per security protocols set forth by the organization.
- Monitored office equipment maintenance schedules to ensure proper functioning of machines like printers or copiers.
- Conducted patient registration and data entry with attention to detail and accuracy.
- Enhanced office security protocols, ensuring the safety and privacy of staff and patients.
Lead Barista & Customer Engagement Specialist
Java City
Saint Joseph, MI
05.2020 - 02.2024
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Ordered supplies, equipment and ingredients as needed.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Created complex, hand-crafted beverages based upon customer preferences.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Implemented feedback from customers to improve service quality and menu offerings.
Student Services Receptionist
Southwestern Michigan College
Dowagiac, MI
09.2022 - 03.2023
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Greeted visitors upon arrival in reception area providing assistance as needed.
- Managed reception area by answering phones, directing visitors, responding to inquiries.
- Maintained cleanliness of lobby area, including reception desk, chairs, tables.
Barista
BIGGBY COFFEE
Benton Harbor, Michigan
12.2019 - 05.2020
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Associate of Applied Science - Social Work
Southwestern Michigan College
Dowagiac04-2023
Some College (No Degree) - Business Administration
Andrews University
Berrien Springs, MISkills
- Customer service
- Inventory management
- Data entry
- Conflict resolution
- Office administration
- Front desk operations
- Communication skills
- Team collaboration
- Task prioritization
References
References available upon request.
Timeline
Hospitality Liaison & Guest Services Coordinator
Corewell Health
06.2024 - Current
Front Desk Administrative Assistant
Corewell Health
12.2023 - 06.2024
Student Services Receptionist
Southwestern Michigan College
09.2022 - 03.2023
Lead Barista & Customer Engagement Specialist
Java City
05.2020 - 02.2024
Barista
BIGGBY COFFEE
12.2019 - 05.2020
Associate of Applied Science - Social Work
Southwestern Michigan College
Some College (No Degree) - Business Administration
Andrews University
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