Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Timeline
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Janaya Brown-Myers

Janaya Brown-Myers

West Hills,CA

Summary

Highly motivated and professional Administrative Specialist with over 7 years of experience providing high-level support to senior executives. Proficient in managing calendars, organizing meetings and virtual events, handling confidential documents, and communicating with internal and external stakeholders. Possessing exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Advisor

Best Buy
Woodland Hills, CA
09.2023 - Current
  • Promoted to full-time in under a month due to high performance and commitment.
  • Provided customers with information on products and services available.
  • Demonstrated product features and benefits to potential customers.
  • Conducted market research to identify trends and opportunities for growth.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Grant Team Lead

Horne LLP
Remote
03.2020 - 04.2023
  • Served North Carolina Homeowners on the North Carolina Office of Resiliency and Recovery, Rebuild NC Project
  • Oversaw a team of 5 Grant Specialists, tracked team production, and presented production data during weekly meetings.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.

Data Entry Specialist

Broker Builder Solutions
01.2019 - 03.2020
  • Worked as a Data Entry specialist in benefits administration between employer companies and major carriers
  • Managed file transmission tracking, processed carrier key changes, and provided exceptional customer service.
  • Entered large volumes of data quickly with a high degree of accuracy.
  • Reviewed completed work for accuracy before submitting it to supervisor for review.
  • Inputted data into computer system to ensure accuracy and completeness of records.
  • Validated customer information, such as addresses and contact numbers.
  • Generated reports on discrepancies between physical counts and computer records.
  • Identified errors in the data entry process and corrected them promptly.

Education

Bachelor of Arts - Communication Studies -

Fresno Pacific University
01.2016

Emphasis - Spanish Language -

Fresno Pacific University
01.2016

Skills

  • Technologically inclined
  • Communication - Oral/Written
  • Critical Thinking & Attention to Detail
  • Teamwork/Team Building
  • Work Ethic
  • Training/Process Flow
  • Leadership
  • Strong Organizational Skills
  • Product Demonstrations
  • Customer Service Experience

Personal Information

Title: Government Services Specialist

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • Google project management: Professional Certificate - Pending

Timeline

Sales Advisor

Best Buy
09.2023 - Current

Grant Team Lead

Horne LLP
03.2020 - 04.2023

Data Entry Specialist

Broker Builder Solutions
01.2019 - 03.2020

Bachelor of Arts - Communication Studies -

Fresno Pacific University

Emphasis - Spanish Language -

Fresno Pacific University

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Janaya Brown-Myers