Ja’Naya Dennis

• Answer patients phone calls and assist with obtaining medical services
• Schedule patients through via email and phone visits with gynecologists, Dermatologist, Pediatricians, and General Physicians
• Provide high quality telephone service to Cigna members
• Train or orient new and inexperienced staff

• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop standard operating procedures, policies, and standards
• Analyze statistics and compile accurate reports tracking KPIs
• Take ownership of customers issues and follow problems through the resolution

• Assisted customers with inquiries and issues, ensuring prompt resolution.
• Provided product information and support to enhance customer satisfaction.
• Collaborated with team members to improve service delivery processes.
• Utilized customer service software to track interactions and feedback.
• Adapted to various customer needs, maintaining a positive attitude under pressure.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

• Keep track of assigned accounts to identify outstanding debts
• Plan a course of action to recover outstanding.

• Locate and contact debtors to inquire their payment.

• Handle hundreds of inbound and outbound calls daily.