Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Janaya G. Nelson

Queens

Summary

Highly organized and detail-oriented administrative professional with extensive experience in legal, healthcare, and government operations support. Adept at managing high-volume clerical tasks, legal documentation, compliance tracking, and confidential records. Skilled in scheduling, correspondence, policy implementation, and case coordination. Strong knowledge of government procedures, judiciary operations, and executive-level administrative support. Seeking a government administrative role where I can apply my expertise in court systems, legal compliance, and office management.

Overview

6
6
years of professional experience

Work History

Senior Administrative Support Coordinator

Northwell Health
01.2024 - Current
  • Provides high-level administrative and operational support in a regulated environment
  • Oversees confidential patient and employee records while ensuring HIPAA compliance
  • Manages appointment scheduling, calendar coordination, and workflow optimization for executives
  • Develops and maintains structured filing systems for legal and healthcare documentation
  • Prepares detailed reports and official correspondence for internal and external stakeholders
  • Uses Sorian, Allscripts, Sunrise, Syngo, Cerner, Excel, and Word for data management and reporting

Head Cashier, Manager

Home Depot
04.2019 - Current
  • Oversees daily operations, policy compliance, and customer relations in a high-traffic environment
  • Manages financial transactions, reconciliations, and ensures adherence to company and government financial regulations
  • Trains staff on compliance procedures, documentation handling, and conflict resolution
  • Led a customer service initiative that increased customer satisfaction scores by 15%
  • Streamlined cash handling procedures, reducing discrepancies by 30%

Administrative Support Assistant

Northwell Health
10.2022 - 01.2024
  • Provided comprehensive legal and administrative support to three high-profile doctors
  • Drafted official correspondence, managed confidential documentation, and maintained secure filing systems
  • Conducted compliance audits to ensure adherence to federal and state regulations
  • Created training manuals and knowledge-sharing systems to improve team efficiency
  • Implemented a document management system, reducing retrieval time by 40%
  • Developed workflow improvements that increased administrative efficiency by 25%
  • Created training manuals that reduced onboarding time by 50%
  • Conducted compliance audits, improving regulatory adherence by 20%

Physical Therapy Aide

Professional Physical Therapy
01.2019 - 04.2019
  • Maintained confidential medical and legal documentation
  • Assisted in scheduling, reporting, and patient file organization
  • Supported legal compliance by ensuring proper record retention and HIPAA guidelines
  • Optimized patient scheduling, cutting wait times by 25%
  • Improved documentation accuracy, decreasing claim rejections by 20%

Education

Bachelor of Science - Health Science

York College
Queens, NY
05.2022

Associate of Science - Public Health

Queensborough Community College
Queens, NY
12.2020

Skills

  • Court filings
  • Case documentation
  • HIPAA
  • CMS
  • Federal/state regulations
  • Calendar management
  • Correspondence
  • Data entry
  • Supply inventory
  • Legal and medical record-keeping
  • Auditing
  • Compliance monitoring
  • Microsoft Office Suite
  • Excel
  • Word
  • PowerPoint
  • Outlook
  • Cerner
  • EPIC
  • SharePoint

Key Qualifications

  • Extensive experience in legal and administrative support, with knowledge of court operations and judiciary protocols.
  • Strong ability to manage high-volume case files, legal documents, and confidential records.
  • Expertise in handling court correspondence, compliance tracking, and government documentation.
  • Adept at multi-tasking and prioritizing administrative and clerical functions in a regulated environment.
  • Dedicated to public service, policy implementation, and legal administrative excellence.

Timeline

Senior Administrative Support Coordinator

Northwell Health
01.2024 - Current

Administrative Support Assistant

Northwell Health
10.2022 - 01.2024

Head Cashier, Manager

Home Depot
04.2019 - Current

Physical Therapy Aide

Professional Physical Therapy
01.2019 - 04.2019

Bachelor of Science - Health Science

York College

Associate of Science - Public Health

Queensborough Community College
Janaya G. Nelson