Overview
Work History
Education
Skills
Languages
Timeline
Generic

JANAYA HAYNES

Detroit,MI

Overview

3
3
years of professional experience

Work History

Quality Fulfillment Associate

Amazon.com Services LLC
04.2024 - Current
  • Perform visual inspections to verify that products meet Amazon’s quality standards, following established procedures to flag and allocate defective, mislabeled, or missing items for further investigation.
  • Execute system-directed workflows and follow on-screen prompts with accuracy, completing tasks related to cycle counts, audits, and ASIN progression to support inventory accuracy and operational excellence.
  • Apply strong attention to detail when verifying product identifiers, ensuring accurate recognition of items to prevent fulfillment errors and maintain data integrity.
  • Accurately count and reconcile item quantities in compliance with departmental and quality standards, performing recounts as needed to support continuous improvement.
  • Maintain productivity and accuracy in a high-volume fulfillment environment while adhering to Amazon’s safety, quality, and performance standards.
  • Demonstrate sound judgment and problem-solving skills in physically demanding situations, contributing to a safe and inclusive workplace culture.

Seasonal Fulfillment Associate

Amazon.com Services LLC
03.2024 - 04.2024
  • Identified and resolved stowing issues such as full bins, mismatched locations (items placed in incorrect storage bins), or blocked totes, raising complex issues to area leadership as needed.
  • Conducted product quality checks to ensure all items met Amazon’s standards before placement, supporting operational effectiveness and internal customer satisfaction.
  • Adhered to fulfillment production standards, safety protocols, and performance benchmarks in a dynamic, fast-paced environment.
  • Accurately placed items in system-designated bins to ensure inventory accuracy and alignment with operational workflows.

Executive Assistant

Detroit Employment Solutions
09.2023 - 03.2024
  • Led the design and execution of employee training for a critical system launch, engaging over 60 staff and promoting a seamless transition through strong communication and planning.
  • Collaborated across departments to develop clear documentation and deliver engaging presentations, driving employee engagement and confidence in new technologies.
  • Partnered with the testing team to identify and address system issues, providing actionable feedback to support system readiness and performance standards.
  • Managed meeting logistics and captured key takeaways to inform leadership strategy and organizational decision-making.
  • Developed structured orientation processes to help new hires navigate company procedures, tools, and expectations.
  • Facilitated department-specific employee integration through tailored communication and support, ensuring a positive employee experience.
  • Coordinated interviews and maintained efficient communication between candidates and leadership, supporting workforce planning efforts.
  • Handled workplace concerns with professionalism and empathy, fostering a respectful and solution-focused environment.
  • Acted as a trusted point of escalation for employee issues, taking ownership of conflict resolution and reinforcing team cohesion through fair and objective judgment.

Software QA Engineer (Internship)

Dwella
01.2022 - 01.2023
  • Company Overview: Remote
  • Developed test cases in TestRail by analyzing business and technical requirements to ensure alignment with quality goals.
  • Collaborated with developers to clarify issues and track defect resolution, ensuring transparency and responsiveness throughout the development cycle.
  • Reported bugs in Jira with detailed reproduction steps, contributing to improved resolution time and system reliability.
  • Verified fixes and performed regression testing in coordination with IT and product leads, supporting ongoing system improvements.
  • Reviewed QA documentation for consistency and compliance with scope, streamlining communication between QA and development.
  • Conducted UI and localization testing to ensure content accuracy and user experience standards were met across platforms.
  • Remote

Education

Bachelor's/Level 6 NVQ - Information Technology

William Tyndale College/Rochester College
01.2003

Skills

  • Employee Engagement Strategy
  • Conflict Resolution & Escalation Management
  • Coaching & Leadership Development
  • Change Management & Innovation
  • Inclusive Workplace Culture
  • Data-Driven Decision Making
  • HR Policy & Compliance
  • Talent & Performance Management
  • Cross-Functional Collaboration
  • Internal & External Customer Service

Languages

English
Native or Bilingual

Timeline

Quality Fulfillment Associate

Amazon.com Services LLC
04.2024 - Current

Seasonal Fulfillment Associate

Amazon.com Services LLC
03.2024 - 04.2024

Executive Assistant

Detroit Employment Solutions
09.2023 - 03.2024

Software QA Engineer (Internship)

Dwella
01.2022 - 01.2023

Bachelor's/Level 6 NVQ - Information Technology

William Tyndale College/Rochester College

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