Janaya Haynes
Detroit,Michigan
Summary
Experienced administrative and operations professional with a strong background in executive support, data analysis, and process improvement. Proficient in Microsoft Office Suite and Smartsheet, with Excel skills used to review data accuracy, track vendor payments, compile reports, and present findings to leadership—experience closely aligned with pivot tables and Power BI for data visualization and analysis. Skilled at conducting research, preparing reports, and training staff. Known for maintaining confidentiality, solving complex problems, and building strong cross-functional relationships, while providing reliable support to directors and senior leadership.
Overview
12
12
years of professional experience
Work History
ICQA – Inventory Control Fulfillment Associate
Amazon.com Services LLC
Detroit, MI
04.2024 - Current
- Conduct quality checks, troubleshoot issues, and ensure compliance with strict safety and accuracy standards.
- Use scanners, barcodes, and data systems to verify accuracy and resolve discrepancies.
- Compile findings and provide reports to leadership to improve fulfillment processes.
Executive Assistant
Detroit Employment Solutions
Detroit, MI
09.2023 - 03.2024
- Provided confidential support to the Executive Director, including scheduling, documentation, and daily operations.
- Created training programs and facilitated onboarding for 60+ employees, ensuring compliance with policies.
- Designed and presented reports and presentations for system launches and cross-functional projects.
- Stepped in as Interim Executive Director to oversee operations during leadership absences.
Intake Specialist (Hybrid)
Detroit Employment Solutions Corporation
Detroit, MI
01.2023 - 09.2023
- Conducted client intake, verifying documentation accuracy and compliance.
- Researched and resolved eligibility discrepancies, escalating gaps to management.
- Improved communication across departments by preparing and sharing status updates.
- Maintained detailed, confidential case management records.
Software QA Engineer (Internship)
Dwella
Remote, Detroit
01.2022 - 01.2023
- Developed and executed test cases, logging defects in Jira and tracking resolution.
- Compiled findings and presented reports on system functionality and performance.
- Partnered with developers and IT leads to troubleshooting, validate fixes, and ensure system quality.
Sr. Underwriter / Underwriter II
United Wholesale Mortgage
Pontiac, MI
12.2019 - 05.2022
- Analyzed financial documentation and prepared reports to support risk assessments.
- Conducted audits to ensure compliance with internal and regulatory standards.
- Created training resources and mentored junior staff, improving team performance.
Accounts Payable Management Liaison / Help Desk Specialist (Hybrid)
ExpressPros (Xeeva)
Madison Heights, MI
02.2018 - 12.2019
- Created and maintained Excel documents to track supplier tiers, payment methods (check vs. wire), and payment histories for 100+ suppliers.
- Partnered with third-party vendors, suppliers, and leadership to resolve escalations on missing payments and discrepancies, preventing plant shutdowns and production delays.
- Assisted suppliers with onboarding, portal navigation, and troubleshooting payment access, ensuring timely and accurate resolution of inquiries.
- Compiled reports on vendor performance and recurring issues, presenting findings with recommendations to leadership for process improvement.
Member of Technical Staff (MTS-1)
Verizon Wireless
Southfield, MI
06.2013 - 12.2016
- Managed troubleshooting for network devices and VOIP systems across multiple locations.
- Resolved technical support tickets and prepared reports for leadership review.
- Maintained confidential records and provided system training for staff.
Education
BBA - Information Technology
William Tyndale College/Rochester College
Rochester Hills, MI05-2003
Skills
- Executive and confidential administrative support
- Data analysis
- Reporting
- Visualization
- Research
- Investigations
- Process improvement
- Staff training
- Onboarding
- Cross-functional collaboration
- Report preparation
- Presentations
- Documentation accuracy
- Problem solving
- Communication
- Stakeholder relations
Timeline
ICQA – Inventory Control Fulfillment Associate
Amazon.com Services LLC
04.2024 - Current
Executive Assistant
Detroit Employment Solutions
09.2023 - 03.2024
Intake Specialist (Hybrid)
Detroit Employment Solutions Corporation
01.2023 - 09.2023
Software QA Engineer (Internship)
Dwella
01.2022 - 01.2023
Sr. Underwriter / Underwriter II
United Wholesale Mortgage
12.2019 - 05.2022
Accounts Payable Management Liaison / Help Desk Specialist (Hybrid)
ExpressPros (Xeeva)
02.2018 - 12.2019
Member of Technical Staff (MTS-1)
Verizon Wireless
06.2013 - 12.2016
BBA - Information Technology
William Tyndale College/Rochester College