Janaya Payne
Wichita
Summary
Dynamic leader with a proven track record at Dillard's Penn Square, excelling in strategic planning and team leadership. Spearheaded initiatives that significantly enhanced customer loyalty and sales performance, demonstrating exceptional business development and multitasking abilities. Achieved notable success in employee training and performance monitoring, driving team excellence and operational efficiency.
Overview
25
25
years of professional experience
Work History
Lingerie Selling Business Manager
Dillard's Town East
09.2024 - Current
Lingerie Selling Business Manager
Dillard's Penn Square
02.2022 - 09.2024
- Led a successful sales team by providing motivational coaching.
- Provided ongoing training and mentorship for lingerie staff, fostering professional development and career growth.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated closely with upper management to establish realistic yet ambitious sales targets which helped create an environment of accountability among team members.
- Enhanced customer loyalty through the establishment of an effective rewards program that incentivized repeat business and referrals from existing clientele.
- Implemented innovative merchandising techniques to maximize visual appeal and drive customer engagement in the store environment.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Fragrance Counter Manager
Dillard's Penn Square
02.2018 - 02.2022
- Implemented cross-selling strategies among different departments within the store for maximizing overall revenue potential.
- Organized stockroom for efficient product retrieval, minimizing customer wait times during busy periods.
- Increased customer satisfaction by providing personalized fragrance consultations and recommendations.
- Developed a high-performing team by conducting regular training sessions on products, sales techniques, and customer service skills.
- Managed inventory levels for optimal stock availability and timely replenishment orders.
- Ensured accurate tracking of sales performance metrics for individual team members'' growth and development plans.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
Men's Department Sales Associate
Dillard's Penn Square
02.2016 - 02.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Cosmetics Beauty Advisor
Dillard's Penn Square
05.2011 - 02.2018
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired look.
- Attended Clinique conferences and workshops to stay current on new trends and techniques.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
Cosmetics Beauty Advisor
Dillard's Town East
05.2007 - 05.2011
Softlines Supervisor
Lemoore Navy Exchange
04.2000 - 04.2007
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained compliance with company policies and procedures, as well as relevant local, state, and federal regulations related to retail operations.
- Developed and led a high-performing team through effective coaching, training, and performance evaluations.
- Implemented loss prevention measures, resulting in decreased shrinkage rates while maintaining a pleasant shopping experience for customers.
- Facilitated open communication among team members, promoting collaboration on projects or initiatives aimed at improving overall store performance.
- Enhanced staff productivity by creating efficient work schedules that maximized coverage during peak periods without sacrificing quality of service.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays, and keeping premises de-cluttered.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assist in Opening and Closing store procedures.
Education
Liberal Arts And Sciences
Wichita State University
Wichita, KSHigh School Diploma -
Southeast High School
Wichita, KSSkills
- Strategic planning
- Team leadership
- Project management
- Business development
- Process improvement
- Employee training
- Workflow optimization
- POS systems
- Scheduling and timekeeping
- Technology proficiency
- Performance monitoring
- Reliability
- Multitasking Abilities
Timeline
Lingerie Selling Business Manager
Dillard's Town East
09.2024 - Current
Lingerie Selling Business Manager
Dillard's Penn Square
02.2022 - 09.2024
Fragrance Counter Manager
Dillard's Penn Square
02.2018 - 02.2022
Men's Department Sales Associate
Dillard's Penn Square
02.2016 - 02.2018
Cosmetics Beauty Advisor
Dillard's Penn Square
05.2011 - 02.2018
Cosmetics Beauty Advisor
Dillard's Town East
05.2007 - 05.2011
Softlines Supervisor
Lemoore Navy Exchange
04.2000 - 04.2007
Liberal Arts And Sciences
Wichita State University
High School Diploma -
Southeast High School