Janaya Rios
Aromas,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operational data, showcasing proficient computer skills and a strong ability to lead teams towards achieving departmental goals. Demonstrates exceptional time management and communication, significantly reducing customer complaints through effective problem resolution and team collaboration.
With the ability to learn rapidly which helps to excel in diverse roles, consistently delivering high-quality results.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Sueños
01.2022 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Manager
Divine Massage
02.2020 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Prepared daily, weekly and monthly reports in compliance with reporting policies and procedures and submits in a timely manner.
Assistant Clerk
Moment Media
01.2018 - 01.2020
- Provided administrative support by managing schedules, organizing files, and handling correspondence to ensure efficient office operations.
- Assisted in data entry and record-keeping, maintaining accurate and up-to-date information in databases and filing systems.
- Coordinated and prioritized tasks to meet deadlines, demonstrating strong time management and organizational skills.
- Interacted with clients and team members professionally, addressing inquiries and resolving issues to enhance customer satisfaction.
- Contributed to team projects by preparing reports, conducting research, and collaborating effectively with colleagues to achieve departmental goals
Education
Bachelor - Biology
University of Sacramento State
Sacramento2026
Associate - Biology
Cabrillo College
Aptos, CA08.2025
Skills
Data Entry: Accurate and efficient in managing operational data
Computer systems: Proficient in most computer systems and programs
Customer Service: Strong ability to address client inquiries and resolve issues
Time Management: Skilled in prioritizing tasks to meet deadlines
Communication: Effective verbal and written communication skills
Team Collaboration: Experienced in working with cross-functional teams
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Sueños
01.2022 - 10.2024
Customer Service Manager
Divine Massage
02.2020 - 01.2022
Assistant Clerk
Moment Media
01.2018 - 01.2020
Bachelor - Biology
University of Sacramento State
Associate - Biology
Cabrillo College
Similar Profiles
Dorilin Hernandez RiveraDorilin Hernandez Rivera
Nurse Assistant at Hogar Dulces SueñosNurse Assistant at Hogar Dulces Sueños
Angie HernandezAngie Hernandez
Sueños Spirits Internship at Sueños SpiritsSueños Spirits Internship at Sueños Spirits
DANI STEARNSDANI STEARNS
Marketing Specialist at ProdegeMarketing Specialist at Prodege
Elijah TomasiniElijah Tomasini
Catering Assistant at Wylder SpaceCatering Assistant at Wylder Space
Jose CastanedaJose Castaneda
Electrician at Seidel ElectricElectrician at Seidel Electric