Janaya Robinson
Newark,New Jersey
Summary
A dynamic professional with 3+ years established in providing excellent customer service in the specialty coffee industry. Vastly skilled in the preparation of gourmet coffee and tea selection, as well as capable of providing a good match between new coffee recipes with the bread and pastry selections.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Starbucks Barista/Cashier
Kroger
06.2019 - 02.2023
- Prepared and served hot or cold beverages, including teas and espresso-bean drinks by using an espresso machine. Drip coffee, pour over, single brew, as well as cold brew coffee preparation methods
- Managed and maintained store inventory by receiving and stocking supplies as as retail products
- Took customer's orders and assisted lead barista and crew during high volume orders while maintaining efficient preparations of customer's orders.
- Replenished and rotated front of house items ensuring correct dates of goods, pastries and cookies.
- Upsold at least new promoted specialty drinks and recommended pastries and cookies to match drink order.
Retail Sales Associate
Bed Bath & Beyond
08.2020 - 02.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised 4 new employees to use selling strategies and apply best practices.
Education
Some College (No Degree) -
Georgia Gwinnett College
Lawrenceville, GASkills
- Staff Training
- Safety and Sanitation
- POS & Cash Register
- Math (Basic Calculations)
- Coffee bean grinding
- Manual and automatic coffee brewing
- Inventory management
- Endurance
Accomplishments
- Trained and mentored 8 employees.
Certification
- Certified Baista, Kroger - 2019-2023
Timeline
Retail Sales Associate
Bed Bath & Beyond
08.2020 - 02.2021
Starbucks Barista/Cashier
Kroger
06.2019 - 02.2023
Some College (No Degree) -
Georgia Gwinnett College
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