Resourceful and reliable Customer Service Representative. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable. Willingness to take on added responsibilities to meet company goals.
Overview
15
15
years of professional experience
Work History
Homemaker
Homemaker
06.2022 - Current
Schedule and coordinate activities for all household members.
Purchase food and prepare nutritious meals for all family members.
Perform home management tasks including cleaning and laundry.
Maintain budget and family finances.
Assist with homework and school projects.
Coordinate daily transportation.
Maintain clean and safe living environment.
Customer Service Representative
Social Security Administration
06.2020 - 06.2022
Provided assistance to claimants at customer service window, and by phone.
Processed requests for Social Security Cards, and Medicare Replacement Cards.
Updated personal information to include name changes due to marriage and/or divorce, address and telephone number updates.
Setup payment arrangements for overpayments.
Communicated with Payment Center in Birmingham, AL on requests that could not be handled at local level.
Investigated death reports, and updated records accordingly.
Generated letters to claimants requesting call backs and/or walk-ins, and requests for more information.
Scheduled appointments for disability and retirement claims.
Communicated with local community organizations for assistance to include GLEAMNS, Prisons, and Funeral Homes.
Updated records of claimants incarcerated or released from prison.
Used Interpreter as requested, and Relay System to communicate with claimants that were hearing impaired and/or vision impaired.
Homemaker
Homemaker
05.2019 - 06.2020
Support child's emotional and social development; encourage understanding of others, and positive self-concepts.
Teach and assist child with the completion of all schoolwork.
Manage household budget-assure on-time payment of household bills and maintain balanced bank account.
Arrange doctor's appointments and escort child to and from appointments.
Schedule and coordinate activities for all household members.
Perform home management tasks including cleaning and laundry.
Shop for groceries and other household items as required.
Executive Administrative Assistant
Centers For Disease Control And Prevention (CDC)
10.2018 - 05.2019
Coordinated meetings for supervisor with Federal and State Government Executives.
Established rapport with employees and clients.
Controlled and reviewed correspondence via email, phone, and Skype for Business.
Prepared briefing folder outline of anticipated events, corresponding reference documents and notations on special issues.
Developed presentation, talking points, and award materials from data provided or other known CDC sources.
Scheduled meetings and appointments for supervisors with Federal and State Government Executives.
Reviewed performance management reports, and other similar management and program analysis documents for appropriate format, distribution, and inclusion of required information.
Completed inventory and ordered supplies as necessary.
Worked with staff to provide tools and resources needed to manage special projects.
Processed requests and changes to employee benefits.
Placed routine service calls to request repair of office equipment.
Homemaker
Homemaker
10.2016 - 10.2018
Advised and assisted family members in planning nutritious meals, purchasing and preparing foods.
Assigned and scheduled housekeeping duties according to child's capabilities.
Maintained clean and safe environment.
Managed and coordinated multiple activities and schedules.
Performed sanitation tasks to prevent illness.
Coordinated daily transportation needs.
Successfully chaperoned 23+ children ages 7 and 8, on various field trips without a single incident transpiring.
Volunteered and assisted teachers with all planned school activities.
Administrative Assistant
Navy Operational Support Center
10.2013 - 10.2016
Supervised 6 personnel in administrative duties and ensured readiness of over 100 Selected Reserve Sailors.
Established customer relationships with internal staff and patients.
Performed clerical duties including maintenance and organization of patient health records, as well as breakdown of medical charts for record keeping.
Retrieved, filed and submitted necessary paperwork, and requests for Medical Supervisor.
Collaborated with senior executives in finding solutions to management problems arising out of changes in manning which had an impact on employees and morale.
Ensured confidentiality of all patient data.
Maintained and updated patient health information.
Utilized multiple computer applications to include database management and Microsoft Office Suite (Word, Excel and PowerPoint).
Entered, edited, searched for, and extracted data and information from automated systems.
Assistant Administrative Supervisor
Operational Test And Evaluation Force
09.2008 - 10.2013
Supervised 8 personnel in daily administrative functions in support of 361 military and civilian employees.
Answered multi-line phone system, greeted and directed visitors.
Generated and processed more than 9,000 official business documents resulting in zero discrepancies, and smoother efficiency of th office.
Established company personnel records and filing system.
Securely handled sensitive and classified documents while adhering to strict privacy guidelines and standards.
Processed over 200 critical Test & Evaluation documents and Test Plans.
Conducted studies of organization/employee efficiency and productivity, and recommended changes and improvements within the organization, staffing, and procedures.
Administered a variety of personnel functions including performance reviews, promotions, and personnel awards.
Organized, and facilitated training for the entire organization to include senior level officers.
Procured office supplies and maintained inventory of the needs of the organization.
Received, sorted, distributed incoming mail to appropriate individuals, and processed outgoing mail as directed to include highly sensitive documents.
Scheduled complex travel arrangements with attendees from multiple offices and locations.
Arranged VIP visits for Senior Executive Staff.
Collected critique sheets and conducted random interviews during annual command assessment surveys while maintaining strict confidentiality.
Prepared briefing materials for senior level staff.
Evaluated and advised on organization methods, and procedures for providing administrative support such as records, directives, files, forms, documentation, and communications.
Anticipated staffing needs by analyzing workflow and strengths of employees.
Maintained policy and procedure manuals and documented processes.
Education
BA Psychology (Clinical/Counseling) -
Saint Leo University
Saint Leo
06.2024
AA Liberal Arts -
Saint Leo University
Saint Leo
06.2013
High School Diploma -
Spartanburg High School
Spartanburg
06.1999
Skills
Active Listening
Customer Service
Stocking and Replenishing
Organized
Teamwork
Supervisory Skills
Inventory Monitoring
Shelving of Products
Performance Management
Problem Solving
Quick Learner
Customer Relationships
Event Promotion
Analytical and Critical Thinking
Military Service
United States Navy Reserve, 10/2013, 10/2016, Petty Officer First Class/E-6
United States Navy (Active Duty), 10/1999, 10/2013, Petty Officer Second Class/E-5