Summary
Overview
Work History
Education
Skills
Military Service
Personal Information
Timeline
Generic

Janaya Ruffin

Taylors,US

Summary

Resourceful and reliable Customer Service Representative. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable. Willingness to take on added responsibilities to meet company goals.

Overview

15
15
years of professional experience

Work History

Homemaker

Homemaker
06.2022 - Current
  • Schedule and coordinate activities for all household members.
  • Purchase food and prepare nutritious meals for all family members.
  • Perform home management tasks including cleaning and laundry.
  • Maintain budget and family finances.
  • Assist with homework and school projects.
  • Coordinate daily transportation.
  • Maintain clean and safe living environment.

Customer Service Representative

Social Security Administration
06.2020 - 06.2022
  • Provided assistance to claimants at customer service window, and by phone.
  • Processed requests for Social Security Cards, and Medicare Replacement Cards.
  • Updated personal information to include name changes due to marriage and/or divorce, address and telephone number updates.
  • Setup payment arrangements for overpayments.
  • Communicated with Payment Center in Birmingham, AL on requests that could not be handled at local level.
  • Investigated death reports, and updated records accordingly.
  • Generated letters to claimants requesting call backs and/or walk-ins, and requests for more information.
  • Scheduled appointments for disability and retirement claims.
  • Communicated with local community organizations for assistance to include GLEAMNS, Prisons, and Funeral Homes.
  • Updated records of claimants incarcerated or released from prison.
  • Used Interpreter as requested, and Relay System to communicate with claimants that were hearing impaired and/or vision impaired.

Homemaker

Homemaker
05.2019 - 06.2020
  • Support child's emotional and social development; encourage understanding of others, and positive self-concepts.
  • Teach and assist child with the completion of all schoolwork.
  • Manage household budget-assure on-time payment of household bills and maintain balanced bank account.
  • Arrange doctor's appointments and escort child to and from appointments.
  • Schedule and coordinate activities for all household members.
  • Perform home management tasks including cleaning and laundry.
  • Shop for groceries and other household items as required.

Executive Administrative Assistant

Centers For Disease Control And Prevention (CDC)
10.2018 - 05.2019
  • Coordinated meetings for supervisor with Federal and State Government Executives.
  • Established rapport with employees and clients.
  • Controlled and reviewed correspondence via email, phone, and Skype for Business.
  • Prepared briefing folder outline of anticipated events, corresponding reference documents and notations on special issues.
  • Developed presentation, talking points, and award materials from data provided or other known CDC sources.
  • Scheduled meetings and appointments for supervisors with Federal and State Government Executives.
  • Reviewed performance management reports, and other similar management and program analysis documents for appropriate format, distribution, and inclusion of required information.
  • Completed inventory and ordered supplies as necessary.
  • Worked with staff to provide tools and resources needed to manage special projects.
  • Processed requests and changes to employee benefits.
  • Placed routine service calls to request repair of office equipment.

Homemaker

Homemaker
10.2016 - 10.2018
  • Advised and assisted family members in planning nutritious meals, purchasing and preparing foods.
  • Assigned and scheduled housekeeping duties according to child's capabilities.
  • Maintained clean and safe environment.
  • Managed and coordinated multiple activities and schedules.
  • Performed sanitation tasks to prevent illness.
  • Coordinated daily transportation needs.
  • Successfully chaperoned 23+ children ages 7 and 8, on various field trips without a single incident transpiring.
  • Volunteered and assisted teachers with all planned school activities.

Administrative Assistant

Navy Operational Support Center
10.2013 - 10.2016
  • Supervised 6 personnel in administrative duties and ensured readiness of over 100 Selected Reserve Sailors.
  • Established customer relationships with internal staff and patients.
  • Performed clerical duties including maintenance and organization of patient health records, as well as breakdown of medical charts for record keeping.
  • Retrieved, filed and submitted necessary paperwork, and requests for Medical Supervisor.
  • Collaborated with senior executives in finding solutions to management problems arising out of changes in manning which had an impact on employees and morale.
  • Ensured confidentiality of all patient data.
  • Maintained and updated patient health information.
  • Utilized multiple computer applications to include database management and Microsoft Office Suite (Word, Excel and PowerPoint).
  • Entered, edited, searched for, and extracted data and information from automated systems.

Assistant Administrative Supervisor

Operational Test And Evaluation Force
09.2008 - 10.2013
  • Supervised 8 personnel in daily administrative functions in support of 361 military and civilian employees.
  • Answered multi-line phone system, greeted and directed visitors.
  • Generated and processed more than 9,000 official business documents resulting in zero discrepancies, and smoother efficiency of th office.
  • Established company personnel records and filing system.
  • Securely handled sensitive and classified documents while adhering to strict privacy guidelines and standards.
  • Processed over 200 critical Test & Evaluation documents and Test Plans.
  • Conducted studies of organization/employee efficiency and productivity, and recommended changes and improvements within the organization, staffing, and procedures.
  • Administered a variety of personnel functions including performance reviews, promotions, and personnel awards.
  • Organized, and facilitated training for the entire organization to include senior level officers.
  • Procured office supplies and maintained inventory of the needs of the organization.
  • Received, sorted, distributed incoming mail to appropriate individuals, and processed outgoing mail as directed to include highly sensitive documents.
  • Scheduled complex travel arrangements with attendees from multiple offices and locations.
  • Arranged VIP visits for Senior Executive Staff.
  • Collected critique sheets and conducted random interviews during annual command assessment surveys while maintaining strict confidentiality.
  • Prepared briefing materials for senior level staff.
  • Evaluated and advised on organization methods, and procedures for providing administrative support such as records, directives, files, forms, documentation, and communications.
  • Anticipated staffing needs by analyzing workflow and strengths of employees.
  • Maintained policy and procedure manuals and documented processes.

Education

BA Psychology (Clinical/Counseling) -

Saint Leo University
Saint Leo
06.2024

AA Liberal Arts -

Saint Leo University
Saint Leo
06.2013

High School Diploma -

Spartanburg High School
Spartanburg
06.1999

Skills

  • Active Listening
  • Customer Service
  • Stocking and Replenishing
  • Organized
  • Teamwork
  • Supervisory Skills
  • Inventory Monitoring
  • Shelving of Products
  • Performance Management
  • Problem Solving
  • Quick Learner
  • Customer Relationships
  • Event Promotion
  • Analytical and Critical Thinking

Military Service

  • United States Navy Reserve, 10/2013, 10/2016, Petty Officer First Class/E-6
  • United States Navy (Active Duty), 10/1999, 10/2013, Petty Officer Second Class/E-5

Personal Information

Citizenship: US

Timeline

Homemaker

Homemaker
06.2022 - Current

Customer Service Representative

Social Security Administration
06.2020 - 06.2022

Homemaker

Homemaker
05.2019 - 06.2020

Executive Administrative Assistant

Centers For Disease Control And Prevention (CDC)
10.2018 - 05.2019

Homemaker

Homemaker
10.2016 - 10.2018

Administrative Assistant

Navy Operational Support Center
10.2013 - 10.2016

Assistant Administrative Supervisor

Operational Test And Evaluation Force
09.2008 - 10.2013

BA Psychology (Clinical/Counseling) -

Saint Leo University

AA Liberal Arts -

Saint Leo University

High School Diploma -

Spartanburg High School
Janaya Ruffin