Janaya Spink
Lochbuie ,CO
Summary
Driven and collaborative leader with sales account management and operations experience. Specialties include project management, communication, innovation, and strong relationship building.
Overview
12
12
years of professional experience
Work History
Customer Operations Manager
Allegro Coffee Company
01.2017 - Current
- Support day to day management for wholesale/ distribution accounts including order entry, planning, allocations, fulfillment, returns, chargebacks, and invoicing.
- Amazon vendor central PO management, chargeback research, and disputes.
- Streamlined processes to increase efficiency with customer order entry.
- Provide customer onboarding, setup, maintenance, and support for all business divisions.
- Monitor on hand inventory reports and sales reports as requested.
- Collaborated with internal and external business partners to drive business growth.
- Successfully led team through business and ERP system transitions.
- Implemented a CRM system to reduce complaints by 25%
- Manage the hiring & training of 6-15 customer service representatives
- Manage Allegro's Cafe HQ including hiring, training, ordering supplies, tracking finances, and building customer loyalty
- Handle system errors and escalate to IT as needed.
- Prioritized learning of GMP, food safety practices, safety walks, and use of chemicals
- Focused on training of coffee knowledge, farm education, and sensory development.
Wholesale Operations Manager
P Girl Designs
12.2012 - 12.2017
- Daily communication & management of sales reps, vendors and factories to ensure on time delivery to customers.
- Purchased and sourced all fabrics and trims.
- Attended annual trade shows and events.
- Managed all national and international wholesale accounts.
- Established Inventory management and CRM maintenance.
- E-commerce order processing and shipping.
- Maintain and update WIP reports to support production status and delivery.
- Monitored sales activity and daily reporting.
- Created all marketing materials for sales reps.
- Created sales campaigns, promotional ad's, and social media engagement.
Assistant Buyer
Icelandic Design
10.2011 - 10.2012
- Assistant buyer for women’s clothing, accessories, and jewelry.
- All aspects of customer service in store and with D2C customers.
- Responsible for all visual displays in store and social media management.
- Determined sales goals for boutique and online store.
- Ecommerce and ERP system use.
- Assisted in all photoshoots, model fittings, and set creations
- Managed inventory and product creation.
- Organized sample sales, in store events, and fashion shows.
Education
Whole Foods Market Rising Star 2018
Whole Foods Market All Star 2018
Bachelor of Arts - Fashion Merchandising
F.I.D.M
Los Angeles, CA05.2010
Skills
- Wholesale/ B2B account management
- CRM
- ERP Implementation
- Amazon VC
- Microsoft Excel
- Adobe Creative Suite
- Business Development
- Effective leader
- Relationship building
- Teamwork and Collaboration
Timeline
Customer Operations Manager
Allegro Coffee Company
01.2017 - Current
Wholesale Operations Manager
P Girl Designs
12.2012 - 12.2017
Assistant Buyer
Icelandic Design
10.2011 - 10.2012
Whole Foods Market Rising Star 2018
Whole Foods Market All Star 2018
Bachelor of Arts - Fashion Merchandising
F.I.D.M
Similar Profiles
Amelia BeamanAmelia Beaman
Barista at Allegro CoffeeBarista at Allegro Coffee
Josalyn HarrisJosalyn Harris
Certified Medication Technician at Allegro Management CompanyCertified Medication Technician at Allegro Management Company
Lenka SűssováLenka Sűssová
Administration Junior Specialist at Allegro RetailAdministration Junior Specialist at Allegro Retail