Janaya Wabischewich
Brooklyn
Summary
Jewellery design and customer experience professional with extensive expertise in bespoke fine jewellery, high-value client management, and end-to-end showroom operations. Experience managing production workflows and collaborating closely with design, sales, and marketing teams. Adept at delivering personalized client experiences, analyzing feedback to improve service, and ensuring brand-aligned, luxury-quality outcomes. Proven ability to lead the US market independently while maintaining the intimacy and quality of the customer journey.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head of US Customer Experience
Taylor & Hart Ltd
04.2025 - Current
- Own the US market and showroom experience end-to-end, acting as the sole CX and client lead.
- Manage all US customer relationships independently, from unqualified lead through to after-sales care.
- Lead high-value and bespoke client projects, serving as the primary relationship owner.
- Design bespoke jewellery in collaboration with clients and partner closely with CAD and production teams sto translate vision into production-ready pieces.
- Ensure all bespoke designs meet brand guidelines, luxury standards, and everyday-wear functionality.
- Analyze customer feedback and CX KPIs to drive continuous improvement and support scalable US market growth within resource constraints.
Design Consultant
Taylor & Hart Ltd.
05.2023 - 04.2025
- Provided expertise on diamond and gemstone selection, cuts, styles and settings for bespoke fine jewellery designs.
- Developed and presented personalized design concepts aligned with client preferences, budget and brand standards.
- Managed client relationships throughout the design process, ensuring clear communication and a high-touch experience.
- Collaborated with CAD, workshop, and sales teams to translate approved designs into production-ready pieces.
- Consistently achieved monthly sales and design targets, supporting showroom performance and client satisfaction.
Design & Sales Consultant
Gems Jewellers
11.2022 - 04.2023
- Met with clients to understand requirements and preferences for bespoke jewellery designs.
- Created digital renderings and 3D models using CAD software to visualize custom designs.
- Collaborated with the production team to ensure design feasibility and made adjustments as needed.
- Provided expert guidance on materials, gemstones, and production techniques, considering durability, cost, and visual appeal.
- Delivered a high-quality, client-focused experience, translating client vision into practical, aesthetically refined jewellery.
Workshop Intern
CAD-man Jewellery Manufacturing
07.2022 - 10.2022
- Oversaw day-to-day workshop operations, including production scheduling, workflow management, and resource allocation.
- Performed jewellery casting and production, managing the 3D printer, mold creation, wax preparation, casting, and post-cast prep for finishing.
- Maintained equipment and ensured proper operation of the 3D printer and casting machinery.
- Implemented and enforced quality control procedures, inspecting finished pieces for defects and ensuring compliance with company standards and client expectations.
- Tracked production costs and timelines, addressing bottlenecks and ensuring efficient, on-time delivery.
Casting Technician
Vashi
05.2022 - 07.2022
- Repaired and prepared CAD files and assembled build plates, and maintained 3D resin printers for jewellery production.
- Executed casting processes in gold, platinum, and silver, including mold prep, casting, tree removal, and quality inspection.
- Managed material inventory and workflow, ensuring production efficiency and compliance with quality standards.
Ignite Studio Guide
Infinity School: An Acton Academy
04.2020 - 07.2021
- Managed and supervised 15+ students, implementing lesson plans aligned with the Academy's educational philosophy.
- Designed and facilitated science, art, and play-based learning activities to support student development and engagement.
- Maintained student progress records and monitored classroom behavior, using positive reinforcement to address challenges.
Jewellery Content Developer & Sales Consultant
FireWorks Gallery
01.2018 - 08.2019
- Evaluated and advised on client jewellery repairs, sizing, and gemstone testing, providing quotes and recommendations.
- Created customer jewellery renderings, executed merchandising, and photographed products for website and social media.
- Contributed to buyer insights and trend analysis on designer selection and gemstone purchases during buying trips.
Education
Bachelor of Arts - Interdisciplinary Fine Arts
Nova Scotia College of Art & Design
Halifax, NS05-2019
Skills
Design & Technical Skills
Bespoke jewellery design, wax preparation & casting, quality control & production workflow management, diamond & gemstone expertise
Customer Experience Skills
High-value client relationship management, showroom operations and management, customer experience strategy
Certification
- Diploma in Comprehensive CAD/ CAM, Gemological Institute of America (GIA), 2021
- Preliminary Certificate in Gemology, Canadian Gemological Association (CGA), 2017
Languages
English
Native or Bilingual
Timeline
Head of US Customer Experience
Taylor & Hart Ltd
04.2025 - Current
Design Consultant
Taylor & Hart Ltd.
05.2023 - 04.2025
Design & Sales Consultant
Gems Jewellers
11.2022 - 04.2023
Workshop Intern
CAD-man Jewellery Manufacturing
07.2022 - 10.2022
Casting Technician
Vashi
05.2022 - 07.2022
Ignite Studio Guide
Infinity School: An Acton Academy
04.2020 - 07.2021
Jewellery Content Developer & Sales Consultant
FireWorks Gallery
01.2018 - 08.2019
Bachelor of Arts - Interdisciplinary Fine Arts
Nova Scotia College of Art & Design