Janayah McCullers
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
Work History
Healthcare Specialist (68W)
Army National Gaurd
Reading, MA
03.2023 - Current
- Administered medical care and emergency treatment in high-pressure environments.
- Conducted health assessments to determine patient needs and develop care plans.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline processes.
- Trained and mentored junior personnel in clinical procedures and best practices.
- Led initiatives to enhance readiness and efficiency of healthcare operations during missions.
- Contributed to improved clinical workflows by offering suggestions based on real-world experiences and observations during staff meetings.
Sales Associate
New Balance, Jersey Gardens Mall
Elizabeth, NJ
05.2021 - 07.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained up-to-date knowledge of product lines and promotions to drive sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
- Collaborated with team members to achieve daily sales targets and maintain store standards.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
Library Assistant
University of Massachusetts Dartmouth
North Dartmouth, MA
09.2024 - 05.2025
- Assisted patrons with inquiries and research requests, enhancing overall library service quality.
- Managed circulation desk operations, ensuring timely checkouts and returns of library materials.
- Trained new staff on library systems and customer service protocols to promote efficient workflow.
- Developed and implemented organizational strategies for cataloging and inventory management improvements.
- Reduced wait times at circulation desk by implementing efficient check-in/check-out processes.
Resident Advisor
American International College
Springfield, MA
08.2022 - 05.2023
- Facilitated community-building activities to enhance resident engagement and foster a supportive environment.
- Led conflict resolution initiatives, promoting open communication among residents and staff.
- Developed and implemented educational programs addressing diverse student needs and interests.
- Mentored new Resident Advisors, providing guidance on effective peer support strategies.
- Coordinated emergency response training sessions, ensuring readiness for various scenarios within residence halls.
- Streamlined administrative processes, improving efficiency in reporting incidents and managing resident records.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
Education
Bachelor of Science - Health And Society
University of Massachusetts, Dartmouth
North Dartmouth, MA05.2026
Skills
- Emergency medical treatment
- Military protocol
- Customer service
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Collection maintenance
Timeline
Library Assistant
University of Massachusetts Dartmouth
09.2024 - 05.2025
Healthcare Specialist (68W)
Army National Gaurd
03.2023 - Current
Resident Advisor
American International College
08.2022 - 05.2023
Sales Associate
New Balance, Jersey Gardens Mall
05.2021 - 07.2025
Bachelor of Science - Health And Society
University of Massachusetts, Dartmouth
Awards
Army Achievement Medal