Janaye Coley

■ Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

■ Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

■ Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

■ Ensured accurate record-keeping with diligent data entry and database management for vital company information.

■ Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

■ Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

■ Monitored office supplies inventory, ensuring availability of essential items without overstocking.

■ Work with diverse patient populations including the elderly and those wit disabilities.
■ Make outbound calls, obtain prescription information, collect blood samples, and complete end of day paperwork.
■Administer prescribed medication and document services provided, patient condition, and changes in patient
behavior via EPIC.
■Communicate and interact effectively and tactfully with patients, visitors, families, and supervisory staff.
■ Respect patient's privacy and maintain confidentiality.

■ Maintained order within the institution and enforced rules and regulations.
■ Helped ensure inmates were orderly and obeyed rules, resolved problems, and de-escalated inmate conflicts.
■ Monitored the activities and supervised the work assignments of inmates.
■ Searched inmates and living quarters for contraband, settled disputes between inmates, and enforced discipline.
■ Wrote detailed and accurate end of day reports.

■ Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

■ Offered fast and friendly service, operated cash register, scanned merchandise, accepted payments, and
maintained the overall appearance and cleanliness of work area.
■ Took incoming phone calls, accepted payments, and managed inventory levels.
■ Worked as part of a team and interacted with diverse customers and staff members.
■ Followed policies as they related to customer confidentiality.

■ Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

■ Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

■Supervised up to 40 team members, created schedules, and hired and trained new employees.
■ Prepared and planned events, created schedules, received and stocked inventory, and handled mark downs.
■ Handled end of day reports and followed-up to ensure guest satisfaction.
■Identified problems, initiated corrective action, and maintained fast and accurate service.

■ Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.