Janaye Miller
Miami
Summary
Seeking a position that offers the opportunity to gain valuable experience, knowledge, and skills to enhance professional growth within the workforce.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Florida Department of Children and Families
Miami, FL
11.2024 - Current
- Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs
- Communicate with others to obtain and verify information concerning eligibility
- Detect and evaluate potential fraudulent situations
- Analyze and interpret written, numerical, and verbal data from various sources
- Enter data accurately into a computerized system
- Navigate through computer screens, complete, and review basic computer documents and other forms
- Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness
- Read, understand, apply complicated and detailed regulations, and policy directives
- Perform a variety of mathematical computations accurately and rapidly
- Establish and maintain cooperative working relationships with the public and staff
- Use computers and related software packages
- Follow written and oral directions and instructions
Physician Practice representative II
Baptist Health South Florida
Miami, FL
04.2022 - 02.2024
- Interacts and works cooperatively with patients and ancillary departments to ensure patient satisfaction
- This position requires the deployment of legal, ethical, and compliance-related documents that must be presented and thoroughly explained to the patient at registration
- Responsible for maintaining knowledge and facilitation of practices used within the department to address patient questions or concerns
- Escalates consumer concerns across different communication channels and commits to service recovery
- Communicates effectively with patients, co-workers, department Supervisor, and Manager
- Assumes the duties of the Supervisor in their absence
- This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees
- Clinical duties include scheduling for BEH and behavioral patients and using the Cover My Meds website for prior authorizations for prescriptions
- Responsible for day-to-day clerical functions in the practice/medical office, including check-in and check-out
- Charge entry, insurance verification, and scheduling patient appointments
- Ensures patient charts are ready for clinic and all pertinent billing information has been captured
- Communicates effectively with patients, co-workers, physicians, and the practice manager
- Providing professional, compassionate, and friendly service to our patients, physicians, and each other
- Order the following office supplies immediately:1099 masks, gloves, pads, pens, paper, printer cartridges, caviwipes, and hand sanitizers
Front Desk Receptionist/Call Center
Skin Associates of South Florida
Coral Gables, FL
05.2021 - 04.2022
- Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
- Comforts patients by answering any questions they may have
- Expedites patient processing by directing them to patient registration portal
- Obtains patient identification and insurance information
- Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
- Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Helps maintain office inventory such as office supplies and schedules service for office equipment repairs
- Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
- Schedules testing and procedures for patients as necessary
- Helps respond to medical emergencies, if necessary
Wax Specialist
European Wax Center
Miami, FL
01.2020 - 03.2021
- Provide the highest quality wax service while maintaining a friendly and positive attitude
- Educate all guests on European Wax Center's product portfolio and demonstrate products to guests
- Educate guests on current in-center promotions
- Establish and maintain professional relationships with guests
- Create a memorable guest experience by utilizing EWC policies and procedures
- Keep the working area maintained, clean the waxing pots, refill bins, sanitize beds and countertops, and thoroughly sweep and mop the floors
Lab and clearance coordinator
Mia Aesthetics
Miami, FL
06.2019 - 01.2020
- Building charts for patients, it is important to check their lab orders, including mammograms, chest x-rays, and stress tests based on their age
- Assess their overall health condition and ensure that their blood work falls within the normal range
- If necessary, patients should be referred to a specialist for further evaluation and treatment
- Proper documentation and attention to detail are essential in providing quality healthcare
Jewelry Consultant
Kay Jewelers
Miami, FL
03.2016 - 08.2019
- Engage customers in conversation to understand their needs and desires
- Ability to present merchandise and share detailed information regarding features and benefits of product
- Provide information regarding extended service plans and financing options
- Meet individual and team sales goals
Sales Associate
Love Culture
Miami, FL
01.2015 - 04.2016
- Cashier
- Handling shipment and placing merchandise on the sales floor
- Providing an exciting and enjoyable customer service, will provide service through customers by sharing brand knowledge
- Offering personal shopping Guidance and creating an overall amazing experience
Education
High school Diploma -
palmetto senior high
Pinecrest, FLSkills
- Customer service
- Cash register
- Sales Experience
- Laboratory Experience
- Front Desk
- English
- EMR Systems
- Body Waxing
- Cashiering
- Communication skills
- Floor care
- Medical office experience
- Multi-line Phone Systems
- HIPAA
- Phone Etiquette
- Customer Service Skills (3 years)
- Dermabrasion
- Environmental services
- Sales (2 years)
- Medical Scheduling
- Retail Sales
- Typing
- Customer Service
- Insurance Verification
- Medical Records
- Time Management
Certification
- Facial specialist March2019 to October2020
- Esthetician License
Additional Information
Graduated from BeautySchool of America
Timeline
Eligibility Specialist
Florida Department of Children and Families
11.2024 - Current
Physician Practice representative II
Baptist Health South Florida
04.2022 - 02.2024
Front Desk Receptionist/Call Center
Skin Associates of South Florida
05.2021 - 04.2022
Wax Specialist
European Wax Center
01.2020 - 03.2021
Lab and clearance coordinator
Mia Aesthetics
06.2019 - 01.2020
Jewelry Consultant
Kay Jewelers
03.2016 - 08.2019
Sales Associate
Love Culture
01.2015 - 04.2016
High school Diploma -
palmetto senior high