Janaye Miller
Miami
Summary
Seeking a position that offers the opportunity to gain valuable experience, knowledge, and skills to enhance professional growth within the workforce.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Florida Department of Children and Families
11.2024 - Current
- Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs
- Communicate with others to obtain and verify information concerning eligibility
- Detect and evaluate potential fraudulent situations
- Analyze and interpret written, numerical, and verbal data from various sources
- Enter data accurately into a computerized system
- Navigate through computer screens, complete, and review basic computer documents and other forms
- Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness
- Read, understand, apply complicated and detailed regulations, and policy directives
- Perform a variety of mathematical computations accurately and rapidly
- Establish and maintain cooperative working relationships with the public and staff
- Use computers and related software packages
- Follow written and oral directions and instructions
Physician Practice representative II
Baptist Health South Florida
04.2022 - 02.2024
- Interacts and works cooperatively with patients and ancillary departments to ensure patient satisfaction
- This position requires the deployment of legal, ethical, and compliance-related documents that must be presented and thoroughly explained to the patient at registration
- Responsible for maintaining knowledge and facilitation of practices used within the department to address patient questions or concerns
- Escalates consumer concerns across different communication channels and commits to service recovery
- Communicates effectively with patients, co-workers, department Supervisor, and Manager
- Assumes the duties of the Supervisor in their absence
- This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees
- Clinical duties include scheduling for BEH and behavioral patients and using the Cover My Meds website for prior authorizations for prescriptions
- Responsible for day-to-day clerical functions in the practice/medical office, including check-in and check-out
- Charge entry, insurance verification, and scheduling patient appointments
- Ensures patient charts are ready for clinic and all pertinent billing information has been captured
- Communicates effectively with patients, co-workers, physicians, and the practice manager
- Providing professional, compassionate, and friendly service to our patients, physicians, and each other
- Order the following office supplies immediately:1099 masks, gloves, pads, pens, paper, printer cartridges, caviwipes, and hand sanitizers
Front Desk Receptionist/Call Center
Skin Associates of South Florida
05.2021 - 04.2022
- Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
- Comforts patients by answering any questions they may have
- Expedites patient processing by directing them to patient registration portal
- Obtains patient identification and insurance information
- Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
- Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Helps maintain office inventory such as office supplies and schedules service for office equipment repairs
- Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
- Schedules testing and procedures for patients as necessary
- Helps respond to medical emergencies, if necessary
Wax Specialist
European Wax Center
01.2020 - 03.2021
- Provide the highest quality wax service while maintaining a friendly and positive attitude
- Educate all guests on European Wax Center's product portfolio and demonstrate products to guests
- Educate guests on current in-center promotions
- Establish and maintain professional relationships with guests
- Create a memorable guest experience by utilizing EWC policies and procedures
- Keep the working area maintained, clean the waxing pots, refill bins, sanitize beds and countertops, and thoroughly sweep and mop the floors
Lab and clearance coordinator
Mia Aesthetics
06.2019 - 01.2020
- Building charts for patients, it is important to check their lab orders, including mammograms, chest x-rays, and stress tests based on their age
- Assess their overall health condition and ensure that their blood work falls within the normal range
- If necessary, patients should be referred to a specialist for further evaluation and treatment
- Proper documentation and attention to detail are essential in providing quality healthcare
Jewelry Consultant
Kay Jewelers
03.2016 - 08.2019
- Engage customers in conversation to understand their needs and desires
- Ability to present merchandise and share detailed information regarding features and benefits of product
- Provide information regarding extended service plans and financing options
- Meet individual and team sales goals
Sales Associate
Love Culture
01.2015 - 04.2016
- Cashier
- Handling shipment and placing merchandise on the sales floor
- Providing an exciting and enjoyable customer service, will provide service through customers by sharing brand knowledge
- Offering personal shopping Guidance and creating an overall amazing experience
Education
High school Diploma -
palmetto senior high
Pinecrest, FLSkills
- Customer service
- Cash register
- Sales Experience
- Laboratory Experience
- Front Desk
- English
- EMR Systems
- Body Waxing
- Cashiering
- Communication skills
- Floor care
- Medical office experience
- Multi-line Phone Systems
- HIPAA
- Phone Etiquette
- Customer Service Skills (3 years)
- Dermabrasion
- Environmental services
- Sales (2 years)
- Medical Scheduling
- Retail Sales
- Typing
- Customer Service
- Insurance Verification
- Medical Records
- Time Management
Certification
- Facial specialist March2019 to October2020
- Esthetician License
Additional Information
Graduated from BeautySchool of America
Timeline
Eligibility Specialist
Florida Department of Children and Families
11.2024 - Current
Physician Practice representative II
Baptist Health South Florida
04.2022 - 02.2024
Front Desk Receptionist/Call Center
Skin Associates of South Florida
05.2021 - 04.2022
Wax Specialist
European Wax Center
01.2020 - 03.2021
Lab and clearance coordinator
Mia Aesthetics
06.2019 - 01.2020
Jewelry Consultant
Kay Jewelers
03.2016 - 08.2019
Sales Associate
Love Culture
01.2015 - 04.2016
High school Diploma -
palmetto senior high