Janaye Miller
Miami,FL
Summary
Results-driven professional with expertise in project management and data analysis. Proficient in utilizing industry-standard tools to optimize processes and enhance team collaboration. Committed to aligning skills with organizational objectives to drive innovation and achieve excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Coral Gables Hospital
10.2025 - Current
- Developed and maintained relationships with hiring managers to identify staffing needs and requirements.
- Utilized applicant tracking systems to manage candidate pipelines effectively and efficiently.
- Streamlined communication between nursing departments to enhance workflow efficiency.
- Managed temporary staffing arrangements during periods of increased demand or personnel shortages to maintain consistent levels of patient care quality.
Eligibility Specialist
Florida Department of Children and Families
11.2024 - 10.2025
- Ensured timely completion of caseloads by organizing work according to regulations.
- Applied complex regulations and policy directives for accurate client assessments.
- Assessed financial documents to determine client eligibility based on income and assets.
- Delivered outstanding customer service through effective communication and timely follow-ups.
- Increased client satisfaction by providing prompt eligibility determinations for assistance programs.
- Conducted comprehensive interviews to identify client needs and gather documentation.
Physician Practice representative II
Baptist Health South Florida
04.2022 - 02.2024
- Enhanced patient satisfaction through effective collaboration with patients and departments.
- Presented legal and compliance documents to patients during registration processes.
- Maintained knowledge to address patient inquiries and concerns effectively.
- Escalated consumer concerns to ensure service recovery across communication channels.
- Assumed Supervisor duties during absence, ensuring continuity of service excellence.
- Scheduled appointments and managed prior authorizations for behavioral health patients.
Front Desk Receptionist/Call Center
Skin Associates of South Florida
05.2021 - 04.2022
- Minimized hold times by efficiently managing a multiline telephone system.
- Addressed patient inquiries to provide comfort and clarity during interactions.
- Streamlined patient processing by directing them to the registration portal.
- Verified patient insurance and identification information for accurate record-keeping.
- Coordinated with staff to share updates on scheduling and potential service delays.
- Maintained confidentiality and adhered to HIPAA regulations for patient privacy.
Wax Specialist
European Wax Center
01.2020 - 03.2021
- Delivered high-quality wax services, fostering a friendly and welcoming atmosphere.
- Educated guests on European Wax Center products, enhancing their service experience.
- Informed guests about current promotions to boost sales and engagement.
- Built lasting relationships with guests, ensuring repeat visits and loyalty.
- Created memorable experiences by implementing EWC policies and procedures effectively.
- Maintained cleanliness in work areas, ensuring a safe and hygienic environment.
Jewelry Consultant
Kay Jewelers
03.2016 - 08.2019
- Engage customers in conversation to understand their needs and desires
- Ability to present merchandise and share detailed information regarding features and benefits of product
- Provide information regarding extended service plans and financing options
- Meet individual and team sales goals
Sales Associate
Love Culture
01.2015 - 04.2016
- Cashier
- Handling shipment and placing merchandise on the sales floor
- Providing an exciting and enjoyable customer service, will provide service through customers by sharing brand knowledge
- Offering personal shopping Guidance and creating an overall amazing experience
Education
High school Diploma -
palmetto senior high
Pinecrest, FLSkills
- Client support
- Point of sale operation
- Proven sales expertise
- Hands-on laboratory experience
- Reception management
- Proficient in EMR software
- Expertise in body waxing
- Point of sale operations
- Strong verbal communication
- Floor maintenance
- Clinical administrative experience
- Multi-line phone operation
- HIPAA compliance knowledge
- Professional phone communication3
- Dermabrasion
- Sustainable environmental services
- Patient appointment coordination
- Insurance eligibility verification
- Patient record management
- Organizational time strategies
Certification
- Facial specialist March2019 to October2020
- Esthetician License
Timeline
Staffing Coordinator
Coral Gables Hospital
10.2025 - Current
Eligibility Specialist
Florida Department of Children and Families
11.2024 - 10.2025
Physician Practice representative II
Baptist Health South Florida
04.2022 - 02.2024
Front Desk Receptionist/Call Center
Skin Associates of South Florida
05.2021 - 04.2022
Wax Specialist
European Wax Center
01.2020 - 03.2021
Jewelry Consultant
Kay Jewelers
03.2016 - 08.2019
Sales Associate
Love Culture
01.2015 - 04.2016
High school Diploma -
palmetto senior high
Additional Information
Graduated from BeautySchool of America