Janaye Miller
Miami,FL
Summary
Results-driven professional with expertise in project management and data analysis. Proficient in utilizing industry-standard tools to optimize processes and enhance team collaboration. Committed to aligning skills with organizational objectives to drive innovation and achieve excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Coral Gables Hospital
Miami
10.2025 - Current
- Developed and maintained relationships with hiring managers to identify staffing needs and requirements.
- Utilized applicant tracking systems to manage candidate pipelines effectively and efficiently.
- Streamlined communication between nursing departments to enhance workflow efficiency.
- Managed temporary staffing arrangements during periods of increased demand or personnel shortages to maintain consistent levels of patient care quality.
Eligibility Specialist
Florida Department of Children and Families
Miami, FL
11.2024 - 10.2025
- Ensured timely completion of caseloads by organizing work according to regulations.
- Applied complex regulations and policy directives for accurate client assessments.
- Assessed financial documents to determine client eligibility based on income and assets.
- Delivered outstanding customer service through effective communication and timely follow-ups.
- Increased client satisfaction by providing prompt eligibility determinations for assistance programs.
- Conducted comprehensive interviews to identify client needs and gather documentation.
Physician Practice representative II
Baptist Health South Florida
Miami, FL
04.2022 - 02.2024
- Enhanced patient satisfaction through effective collaboration with patients and departments.
- Presented legal and compliance documents to patients during registration processes.
- Maintained knowledge to address patient inquiries and concerns effectively.
- Escalated consumer concerns to ensure service recovery across communication channels.
- Assumed Supervisor duties during absence, ensuring continuity of service excellence.
- Scheduled appointments and managed prior authorizations for behavioral health patients.
Front Desk Receptionist/Call Center
Skin Associates of South Florida
Coral Gables, FL
05.2021 - 04.2022
- Minimized hold times by efficiently managing a multiline telephone system.
- Addressed patient inquiries to provide comfort and clarity during interactions.
- Streamlined patient processing by directing them to the registration portal.
- Verified patient insurance and identification information for accurate record-keeping.
- Coordinated with staff to share updates on scheduling and potential service delays.
- Maintained confidentiality and adhered to HIPAA regulations for patient privacy.
Wax Specialist
European Wax Center
Miami, FL
01.2020 - 03.2021
- Delivered high-quality wax services, fostering a friendly and welcoming atmosphere.
- Educated guests on European Wax Center products, enhancing their service experience.
- Informed guests about current promotions to boost sales and engagement.
- Built lasting relationships with guests, ensuring repeat visits and loyalty.
- Created memorable experiences by implementing EWC policies and procedures effectively.
- Maintained cleanliness in work areas, ensuring a safe and hygienic environment.
Jewelry Consultant
Kay Jewelers
Miami, FL
03.2016 - 08.2019
- Engage customers in conversation to understand their needs and desires
- Ability to present merchandise and share detailed information regarding features and benefits of product
- Provide information regarding extended service plans and financing options
- Meet individual and team sales goals
Sales Associate
Love Culture
Miami, FL
01.2015 - 04.2016
- Cashier
- Handling shipment and placing merchandise on the sales floor
- Providing an exciting and enjoyable customer service, will provide service through customers by sharing brand knowledge
- Offering personal shopping Guidance and creating an overall amazing experience
Education
High school Diploma -
palmetto senior high
Pinecrest, FLSkills
- Client support
- Point of sale operation
- Proven sales expertise
- Hands-on laboratory experience
- Reception management
- Proficient in EMR software
- Expertise in body waxing
- Point of sale operations
- Strong verbal communication
- Floor maintenance
- Clinical administrative experience
- Multi-line phone operation
- HIPAA compliance knowledge
- Professional phone communication3
- Dermabrasion
- Sustainable environmental services
- Patient appointment coordination
- Insurance eligibility verification
- Patient record management
- Organizational time strategies
Certification
- Facial specialist March2019 to October2020
- Esthetician License
Timeline
Staffing Coordinator
Coral Gables Hospital
10.2025 - Current
Eligibility Specialist
Florida Department of Children and Families
11.2024 - 10.2025
Physician Practice representative II
Baptist Health South Florida
04.2022 - 02.2024
Front Desk Receptionist/Call Center
Skin Associates of South Florida
05.2021 - 04.2022
Wax Specialist
European Wax Center
01.2020 - 03.2021
Jewelry Consultant
Kay Jewelers
03.2016 - 08.2019
Sales Associate
Love Culture
01.2015 - 04.2016
High school Diploma -
palmetto senior high
Additional Information
Graduated from BeautySchool of America