Ja Naye Zamora
San Jose,CA
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off operations, workflow, and production issues by uncovering trends affecting business success. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. A knowledgeable innovator known for recommending new technologies to enhance and introduce existing systems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Grand Central Prelude Analyst
Coddington Group
10.2023 - Current
- Logistics Reporting and build Security Lead for Grand Central FacOrg GC Lead Analyst for both in and outpatient Deps Rover Build and implementation
- Reviewing Rover Security/HKR Records for Transport and EVS Staff with the Security Team Testing Grand Central/Prelude Security Build for New Implementation for upcoming Hospitals and Clinics Room and Bed Build Device Lead for Grand Central Worked with Case Management, Financial Counseling, Authorizations, Registration, and Referrals Leadership to define and alter pre-post Go Live WQs
- Prelude Security, workflow overrides, navigator testing and correcting, confirmation build and testing
- Created Prelude reports, updated audit trail reports, ran bypassed warnings reports, and assisted Cadence in outpatient prelude workflows
- Interface Testing with various Third-Party Applications for Grand Central, Prelude, Cadence, and Referrals Service Now Tickets, reviewing, triage, and completing Patient Movement Matrix and Triaging of issues including LOS, discharge re-admit workflows, transferring within organizations, hospice, event management
- Working with interfaces from one system to the other for patient movement, and troubleshooting interface issues
- Teaching staff how to use the appropriate leave of absence workflows
- Assisting Junior Analyst with Service Now Tickets
Epic Grand Central Analyst
I-methods-OU Health
02.2023 - 05.2023
- Facility Structure, including governance and build, i.e., Room, Beds, Departments, Revenue Locations and Service Areas Facilitated and created processes for Facility Structure Requests and governance, provided documentation and Training
- Organized and Managed relationships with Senior Leadership on documentation and implementation of Facility Structure EVS/Transport, coordinator for Rover and Security and Logistics build Security for Grand Central, coordinating all templates and Security Build Bed Planning, validating all rooms and beds within the Facility are within Bed Planning Unit Managers, build, updating, and creating net new Unit Managers Rover implementation and testing Assisting with Training of Junior Staff on Prelude/Grand Central Build Technical Dress Rehearsal patient preparation and Implementation Coordination with IT/Training and Prelude Analysts User Acceptance Testing/Log in Labs and Coordination Patient Movement Matrix, Developing and coordinating meetings
- Bed Charge Billing Table, validating and updating Patient Class, Level of Care, Room, and Bed Hourly/Daily Billing Prelude build and testing for Integrated Testing, Script Writing, Workqueues, Navigators, Prelude Workflows and Documentation
- Document build and testing, i.e
- Wristband, Labels, Facesheets.
Epic Grand Central/Prelude Build, Information Services
Alku-Hartford Hospital Project
- 01.2023
- Remedy Ticket review and resolution Transport/EVS build
- Security ticket review and build FacOrg build for POS Records Testing for Integrated Testing/Application Printer Class Mapping and Transfer Ctr
- Button build/rules related to Transfer Ctr
- Mentoring FTE Analysts on ADT/Prelude tickets and teaching them how to resolve and build ADT/Prelude Tickets Prelude build and testing for Integrated Testing, Script Writing, Workqueues, Prelude Workflows and Documentation
- Net new Workqueue build for outpatient clinics to capture authorizations, restructured outpatient WQs by Service Line and tested and validated workflow and build with Inpatient/Outpatient Leadership
Epic Grand Central/Prelude Build, Information Services
Wellforce-Wellforce Project
03.2021 - 10.2022
- Transport/EVS build Transfer Center testing via workflow and integrated testing
- Corrected registration and auto-creation of encounters and created tipsheets around Transfer Center for Transfer Ctr
- Leadership/Authorization Coordinators
- Security Lead for Grand Central FacOrg Analyst for both in and outpatient Deps Rover Build and implementation
- Reviewing Rover Security/HKR Records for Transport and EVS Staff with the Security Team Testing Grand Central/Prelude Security Build for New Implementation for upcoming Hospital and Clinics Room and Bed Build Epic Orion task review Device Lead for Grand Central Project Coordination for TDR, including Patient Creation, Device Testing, and Training on Devices for staff
- Providing Manual and Technical Documentation to the Device Team for Installation and Maintenance of Devices
- Working with Senior Leadership to Determine Device Hardware, i.e
- IPhone, e-signature Pads, Printers, Credit Card Readers, Barcode Scanners and Printed Medium
- Scheduled and ran daily and weekly TDR check in meetings with Testing Vendor and Analysts
- Lead TDR Testing Teams and Coordinated Script Writing and Implementation
- Provided Coordination and Management of Workflows for Utilization Management and Case Management and scheduled bi-weekly meetings with Revenue Cycle/Case Mgmt
- To discuss and mitigate issues
- Worked with Case Management, Financial Counseling, Authorizations, Registration, and Referrals Leadership to define and alter pre-post Go Live WQs
- Prelude Security, and workflow overrides, navigator testing and correcting, confirmation build and testing
- Created Prelude reports, updated audit trail reports, ran bypassed warnings report, assisted Cadence in outpatient prelude workflows
- LOS Workflows, Patient Movement Matrix, development, validation and documentation Interface Testing with various Third-Party Applications for Grand Central, Prelude, Cadence, and Referrals MRT (Mapped Record Testing) for Grand Central Coordinated cut-over activities along with the Epic onsite Implementation Team, scheduling, wristband printing, and Census Report Reconciliation Home Health Imports/Rooms & Beds, workflows, and Unit Mgrs
- Facility Structure.
Epic ADT//Prelude Build, Information Services
Cleveland Clinic-EHRT Project
11.2020 - 02.2021
- Prelude Build Analyst for Beaker Settings including but not limited to: Auto HAR Creation/Confirmation Records/CER updates, Workflow Overrides and Patient Class Dep Items
- Work queue Build for Beaker Registration Assisting the Reporting Team with Beaker Reports Rover Build and implementation Reviewing Rover Security/HKR Records for Transport and EVS Staff with the Security Team Reviewing Security for new Transfer Center Implementation with the Security Team Testing Grand Central/Prelude Security Build for New Implementation for upcoming Hospital and Clinics Unit Manager/Room and Bed Build Troubleshooting Service Now Issues as assigned
Epic ADT//Prelude Build/Technical Dress Rehearsal Analyst, Information Services
New York City Health + Hospitals Corporation
03.2019 - 06.2020
- Primary Build Analyst for all Grand Central Forms, printer class mappings and Technical Dress Rehearsal Set up Automatic Printing of wristband for L&D and Emergency Departments for a hospital system with more than 12 hospitals and a plethora of Clinics Created Technical Dress Rehearsal scripts as well as the security build for TDR Testers Instructed the Technical Team on the Grand Central and Cadence Technical Dress Rehearsal scripts Device Demo Roadshow Coordination and Presentation for the hospital system Trained the Credential Trainers on devices and how to demo the at the Device Roadshow Created Test users for the Device Roadshow, flyers, and promoted devices to leadership
- Responsible for printer class mappings and testing for the Cadence Devices Assisted the Billing Team in configuring Credit Card Readers Responsible for Tip sheets for Staff on Device training Created Tip sheets and Training for Grand Central Team on how to set up printing and troubleshoot issues Working on Grand Central/Prelude Reporting and the Capacity Dashboard Other duties as assigned
Epic ADT/Cadence/Prelude Build Analyst, Information Services
UCI Medical Center-Community Connect Project
08.2017 - 12.2018
- Workflow Analysis and Documentation from Pre-Registration through Billing/Coding and Claim Edits
- Documentation of all workflow procedures , i.e
- Registration workflows, scrubbing the DAR adding Operational Review of all staff, including responsibilities and helped managers outline how to run their front end/back end users after an Epic Implementation more efficiently
- Visit Type/Template Build and other Cadence Build Items as assigned In Clinic Support at Go Live, as well as trained At the Elbow Support Team on workflow
- Work queue build and testing for Referrals, Scheduled Orders and Patient WQs
- Security Testing and Advising for ADT/Prelude/Cadence
- Prelude/ADT Workflows, Item Profiles/Defaults
- ADT/Prelude/Cadence Dashboard and Reporting Build Lead Reporting Analyst for ADT/Prelude/Cadence Interface Testing with various Third Party Applications for Grand Central, Prelude, Cadence, and Referrals MRT (Mapped Record Testing) for Grand Central Referrals Interface Testing for EpicCare Link and Care Everywhere HAR Advisor build, testing, workflows, and assisting Billing Team with Consecutive Account Logic, Auto HAR creation, comparison configuration records and rule-based logic within IDC records.
Senior Analyst
UT Southwestern-Access Initiative
04.2017 - 08.2017
- Analyzed and reviewed Provider Templates to increase new and existing patient capacity
- Interviewed Scheduling/Referral Staff to assess barriers to access
- Conducted weekly meetings with clinic leadership to discuss workflows and access issues
- Provided in-depth Template Analysis as well as Process Recommendations and presented them to the Medical Director, Clinic Leadership, and the Vice President and Medical Director of the Access Initiative
- Organized and coordinated Provider Input Sessions to evaluate barriers to access from the provider’s perspective
- Facilitated workflow improvement and design meetings to improve the visibility of access issues within the clinic.
Senior Analyst
UT Southwestern-Access Initiative
04.2017 - 08.2017
- Analyzed and reviewed Provider Templates to increase new and existing patient capacity
- Interviewed Scheduling/Referral Staff to assess barriers to access
- Conducted weekly meetings with clinic leadership to discuss workflows and access issues
- Provided in-depth Template Analysis as well as Process Recommendations and presented them to the Medical Director, Clinic Leadership, and the Vice President and Medical Director of the Access Initiative
- Organized and coordinated Provider Input Sessions to evaluate barriers to access from the provider’s perspective
- Facilitated workflow improvement and design meetings to improve the visibility of access issues within the clinic.
Epic Cadence/Prelude Operations Analyst, Information Services
UCSF Medical Center-Community Connect Project
10.2016 - 04.2017
- Workflow Analysis and Documentation from Pre-Registration through Billing/Coding and Claim Edits
- Work directly with the PB Team to ensure end users understand PB Charge/Claim Edit Work queues
- Documentation of all workflow procedures, i.e
- Registration workflows, scrubbing the DAR adding Lead Technical Dress Rehearsal Preparation, Implementation, and Troubleshooting of Printers, Scanners, and BCA Devices
- Participated and Led ABN Workgroup for implementing ABN in Community Connect Clinics, leveraging the Training Department, Billing, and Ambulatory Analysts
- Operational Review of all staff, including responsibilities and helped managers outline how to run their front end/back end users after an Epic Implementation more efficiently
- Primary analyst responsible for all training, referrals, registration, scheduling, cash drawer, RTE and work queues
- Visit Type/Template Build and other Cadence Build Items as assigned In Clinic Support at Go Live, as well as trained At the Elbow Support Team on workflow.
Epic Cadence/Prelude Operations Analyst, Information Services
UCSF Medical Center-Community Connect Project
10.2016 - 04.2017
- Workflow Analysis and Documentation from Pre-Registration through Billing/Coding and Claim Edits
- Work directly with the PB Team to ensure end users understand PB Charge/Claim Edit Work queues
- Documentation of all workflow procedures, i.e
- Registration workflows, scrubbing the DAR adding Lead Technical Dress Rehearsal Preparation, Implementation, and Troubleshooting of Printers, Scanners, and BCA Devices
- Participated and Led ABN Workgroup for implementing ABN in Community Connect Clinics, leveraging the Training Department, Billing, and Ambulatory Analysts
- Operational Review of all staff, including responsibilities and helped managers outline how to run their front end/back end users after an Epic Implementation more efficiently
- Primary analyst responsible for all training, referrals, registration, scheduling, cash drawer, RTE and work queues
- Visit Type/Template Build and other Cadence Build Items as assigned In Clinic Support at Go Live, as well as trained At the Elbow Support Team on workflow.
Epic ADT/Prelude Operations Analyst, Information Services
Pinnacle Health Systems
06.2016 - 10.2016
- Dashboard and Reporting Workbench build for ADT/Cadence/Prelude Lead ADT/Cadence Printing Analyst, including mapping workstations, printer testing, scanning and all front end device testing Built all ADT/Cadence Labels, Armbands, Facesheets Wrote and updated Parallel Revenue Cycle Test Scripts as well as executed them
- Analyzed and Wrote Integrated Testing Scripts Event Management Support and ongoing training during inpatient conversion Unit Manager Updates and some Bed Planning Support and Training Provided ongoing support for Cadence/ADT/Prelude
Epic ADT/Prelude Operations Analyst, Information Services
Pinnacle Health Systems
06.2016 - 10.2016
Epic ADT/Prelude Operations Analyst, Information Service
Cleveland Clinic-EAPM Project
03.2015 - 06.2016
- Performed Grand Central steps for a variety of user roles during seven rounds of integrated testing
- Built 42 Work queues to assist the Pre-Access Verification Unit (PAVE) with their primary, secondary, and tertiary authorization workflows
- Designed 7 Work queues to assist the Financial Clearance Consent for patients with out of network coverages or denied authorizations Developed 10 Work queues for Pre-Admitting staff, Admitting Staff and In Room Registration staff
- This allowed patients multiple opportunities to be registered prior to their admission and helped lessen the load of errors that were received on the back end by billing
- Worked in the command center supporting Grand Central and Prelude for the Main Campus Go-Live which consisted of a 1400 bed hospital, 3 free-standing EDs, 7 Ambulatory Surgery Centers, and 26 bed Children’s Rehab Hospital Inpatient Conversion for Registration & Authorizations
Epic ADT/Prelude Operations Analyst, Information Services
Stanford Children’s Health (Lucile Packard Children’s Hospital Stanford)
04.2012 - 08.2014
- Security Team Lead for ADT/Prelude Security Team, including User Role, Menu Overrides, Security Template Build/SER/EMP Record Build and maintenance
- Extensive build and testing for Security Sub-template build and testing
- Comprehensive knowledge of ADT/Prelude, Cadence and Referrals Security Build
- Lead Analyst for printing providing subject matter expertise and consistent, effective business support and service on operational processes and procedures
- Added Fields to Registration Forms, such as Caregiver Language in order to capture data for meaningful use requirements in addition, created and registered patients for testing meaningful use with EpicCare to make sure EpicCare was ready for Go Live
- Work queue and Workflow Build & Testing as related to Transplant
- Trained Transplant Staff on how to create referrals and convert them to Auth Cert Records
- Provided Go Live support to Cadence team by training End Users on how to associate referrals with visits, and how to create new referrals
- Primary build Analyst for Front desk Device Deployment and Training, i.e
- Photo Cameras, Armband Printers, Label Printers, Credit Card Scanners, E-signature Pads and Desktop Scanners
- Supported Cadence Welcome Analyst, by duplicating existing Confirmation Records to build new ones to support welcome/registration check in activities
- Extensive Build experience with Confirmation Records, Item Profiles & Defaults
- Documents Table and Work queue Build & Testing, Unit Manager Build & Testing
- Custom Form Build, Reporting Workbench Reports, Census Logs and assisted Clarity Report Writers with Report specifications after analyzing the business owner’s needs
- Tested Stork/ADT, Surgical ADT Workflows, worked closely with Optime Team to correct Surgical Case Linking Logic issues
- Documented workflows in current and future state to ensure build was accurate in respect to business needs and reviewed them with the appropriate business owners
- Managed all aspects of Transplant Workflows including end user training, integrated area workflow development and organization as well as led the Transplant Appointment Conversion
- Assisted in the analysis, review and testing of any application/workflow revisions upgrades and processes prior to implementation
- Served as Team lead in Integrated Testing and Parallel Revenue Cycle Testing to ensure that the ADT/Prelude Build incorporated effectively with Clinical and Ambulatory Applications
- Served as the Team Liaison for the Barcode Medication Administrative Initiative which included building all of the armbands in the hospital as well as testing them with all of the point of care devices
- Delivered timely application support during go-live command centers and onsite in clinic and hospital locations
- Maintained data standards, function and processing of ADT/Prelude applications
- Arranged and implemented changes as appropriate, in a timely manner, correctly, and with appropriate communication with business owners
- Identified and documented issues that may impact overall operational support and brings them to the attention of leadership
- Acted as a direct liaison between end users, technical support, operations personnel and software vendor support services to identify and correct problems
- Provided support for the quality control and error management of new and existing operational processes
- Drafted and published Epic workflow tip sheets, job aides, training manuals, to ensure end users could complete their work and to answer any application questions in regards to workflow
- Infrastructure Design and Maintenance: i.e
- Setup, testing, end user training, and the first point of contact for user reported issues for the Front Desk Scanners, Label Machines, Armband Printers, and Topaz Signature Pads
- Troubleshooting RTE Messages and Responses (Basic Training)-Interface Monitor
Education
Bachelor of Arts - Music
Mills College
Oakland, CA05.2003
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- Excel proficiency
- Information Gathering
- Data Research and Validation
- Process Improvements
Accomplishments
- Supervised a team of 20 TDR Testers
- Resolved product issues through consumer testing.
- Documented Workflows and resolved Billing Issues related to Insurance reireimbursements
College Education
Bachelor of Arts, Music, Mills College, Oakland, CA
Awards And Service
- 2017-18 Capacity Management Dashboard featured in HIMSS Conference
- 2010-2011 Lucile Packard Children's Hospital Service Ambassador & Employee Appreciation Committees
- 2011 Three-time Rose Award Winner for Service Excellence
- 2011 Ambulatory Employee of the Quarter
Computer Expertise
- Epic
- Cerner
- IDX
- SMS
- Microsoft Office Suite
- SharePoint
- Microsoft Visio
- Windows
- Daptiv
- OPAS v.3 Dell Support
Certification
Epic: Grand Central & Prelude
Languages
Spanish
Native or Bilingual
Italian
Full Professional
French
Professional Working
English
Native or Bilingual
Timeline
Grand Central Prelude Analyst
Coddington Group
10.2023 - Current
Epic Grand Central Analyst
I-methods-OU Health
02.2023 - 05.2023
Epic Grand Central/Prelude Build, Information Services
Wellforce-Wellforce Project
03.2021 - 10.2022
Epic ADT//Prelude Build, Information Services
Cleveland Clinic-EHRT Project
11.2020 - 02.2021
Epic ADT//Prelude Build/Technical Dress Rehearsal Analyst, Information Services
New York City Health + Hospitals Corporation
03.2019 - 06.2020
Epic ADT/Cadence/Prelude Build Analyst, Information Services
UCI Medical Center-Community Connect Project
08.2017 - 12.2018
Senior Analyst
UT Southwestern-Access Initiative
04.2017 - 08.2017
Senior Analyst
UT Southwestern-Access Initiative
04.2017 - 08.2017
Epic Cadence/Prelude Operations Analyst, Information Services
UCSF Medical Center-Community Connect Project
10.2016 - 04.2017
Epic Cadence/Prelude Operations Analyst, Information Services
UCSF Medical Center-Community Connect Project
10.2016 - 04.2017
Epic ADT/Prelude Operations Analyst, Information Services
Pinnacle Health Systems
06.2016 - 10.2016
Epic ADT/Prelude Operations Analyst, Information Services
Pinnacle Health Systems
06.2016 - 10.2016
Epic ADT/Prelude Operations Analyst, Information Service
Cleveland Clinic-EAPM Project
03.2015 - 06.2016
Epic ADT/Prelude Operations Analyst, Information Services
Stanford Children’s Health (Lucile Packard Children’s Hospital Stanford)
04.2012 - 08.2014
Epic Grand Central/Prelude Build, Information Services
Alku-Hartford Hospital Project
- 01.2023
Bachelor of Arts - Music
Mills College
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