Janayer Alexis

Station Agents, under general supervision, provide direct, front line customer service to New York City Transit customers, including listening to, understanding and offering solutions to customers' questions, concerns, and complaints; offer customers accurate, helpful travel and transit system & related information.

• Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
• Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
• Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
• Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
• Worked alongside other professionals to outline and implement program plans and objectives.
• Developed, coordinated and administered Type programs.
• Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
• Built strong relationships with external partners to secure resources and support necessary for program success.
• Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
• Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
• Planned and executed meetings to connect organizational representatives, community members and clients.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.