Janayia Morgan
West Chester,OH
Summary
With a strong background in customer engagement, billing systems, payments, and processing, data verification, and streamlining work processes, I bring extensive expertise to any role. Experience includes establishing new practices and implementing advanced skills to drive efficiency and improve overall operations. Committed to delivering exceptional results and continuously enhancing skill set to stay ahead in the industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Sales Consultant
Progressive Insurance
06.2024 - Current
- Identifies the customer's motive for calling and understands the customer's insurance needs
- Shares expertise and pertinent information to ensure appropriate insurance coverage
- Advocates Progressive's products and services through benefits selling
- Cross sells and advocates Progressive's products and services
- Assists consumers who started a quote online via the internet or mobile device
- Utilizes different approaches to ask for and close the sale
- Stays current on products, services, and procedures.
Real Estate Permitting Specialist
Duke Energy
04.2022 - 06.2024
- Managed vendor permit contracts and negotiation as well as acquisition of railroad permitting rights
- Reviewed construction and right of way packages for content and accuracy to facilitate the expeditious processing and handling of the railroad permitting application
- Performed legal document research by investigating existing permits and provide recommendations to project teams
- Ensured that all assigned functions meet regulatory requirements, state and federal regulations, corporate policies, procedures, and standards
- Maintained and provides management with regular progress reports on permitting projects
- Developed, implements, and updated procedures, templates, letters, spreadsheets, and other permitting documentation to achieve optimum efficiency
- Worked directly with the legal and land services department for internal and external customers
- Maintained a railroad inbox where internal and external customers can get support regarding any railroad policies, requests, validations, questions, or concerns
- Single point of contact for all railroad transactions, contracts, and requests across the Duke Energy enterprise.
Engineering Specialist Assistant
Duke Energy
03.2020 - 04.2022
- Processed contractor invoices
- Coordinated outage scheduling with commercial customers when an outage is necessary to complete work at their location
- Provided work management system, design tool data entry and general support to Designers as part of engineering and construction planning process
- Assisted Designers with general work order preparations, particularly for overhead and underground revenue work, major projects, and other program work being completed.
Office Coordinator
Duke Energy
09.2017 - 03.2020
- Requested work permits for designers to get work completed
- Organized and prepares job packets prior to sending them to the district resource scheduler
- Interact via email, mail, or phone with various Engineering departments to obtain work permits in a timely yet accurate fashion
- Worked directly with the Duke Energy Engineering department to ensure work is completed in a safely but timely manner
- Used knowledge of construction drawings and maps in daily work
- Managed multiple projects and assignments at a time based on priority
- Reconciled material used before closing out the accounting of subdivision jobs
- Supported the GIS team with entering assets in MyWorld.
Electric Operation Clerk
Duke Energy
07.2016 - 09.2017
- Processed and enter data into payroll system
- Compiled, typed and reported various system related data associated with the day-to-day operations
- Checked invoices and maintain accurate records for processing and payment of outside agencies invoices
- Closed out work orders to meet the Plant Accounting Division schedule and a variety of clerical services
- Checked and interpret time reported for correctness as to hours, municipal tax codes, vacation pay, time off without pay, sick pay, shift differential, FMLA codes, etc
- Ordered material, schedule the delivery of supplies and equipment as directed by field and office personnel
- Analyzed, balanced, reconciled, and process work orders dealing with transmission plant assets
- Performed data entry and final job completion procession through the Duke Energy computer systems
- Handled matters of a personal and confidential nature concerning employee records
- Reviewed invoices from contractors and vendors for accuracy and making corrections as needed
- Verified data and submit expense reports for supervisors and employees in the Test & Relay department
- Budgeted company dollars to ensure materials, supplies, and equipment is up to par and ordered prior to depletion.
Accounts Receivable Rep-Collections/Bankruptcy
Duke Energy
12.2013 - 07.2016
- Corresponded with major collection agencies to verify pertinent information regarding the customer’s account to collect on past due assets
- Managed a spreadsheet of recent or past payments made to the customer’s account to accurately record this information to the collection agency
- Updated bankruptcy files with new information we receive from the courts
- Verified current legal practices on collections as well as bankruptcy with the Duke Energy legal department
- Sent itemized statements showing charges, payments, and account information on customers’ accounts that are being assigned to a collection agency
- Used data entry skills to update bankruptcy information in the internal system
- Filed proof of claims with different courts and jurisdiction when it is determined that the customers’ bankruptcy has been approved
- Coordinated with the legal department on cases where additional information is needed to present in court.
Customer Service Representative/Energy Protection Specialist
Duke Energy
10.2010 - 12.2013
- Calculated tamper charges including taxes and applicable fees
- Corresponded directly with the Energy Protection team in Indiana to verify accuracy of information provided by customers as well as strategize ways to protect company assets
- Reviewed faxes, emails, and phone calls from customers verifying certain information before they were eligible for Duke Energy service
- Investigated to verify information provided was credible via assessor’s websites, LexisNexis database, county records, etc
- Contacted owners of various properties to verify tenants before granting service
- Interacted with various departments when they had questions or concerns regarding an Energy Protection situation
- Handled bill inquiries from various customers; residential as well as commercial.
Education
Bachelor of Applied Science -
ITT Technical Institute
06.2013
Skills
- Hardware/Software Skills
- Interpersonal Skills
- PC’s (Windows-based)
- Proficient Typist
- Certified Scrum Master
- MS Products
- System Administration
- Troubleshooting
- Strong interpersonal communication skills
- Organizational skills
- Active Listening
- Leadership
- Ability to work diligently under pressure
Certification
- Certified Scrum Master, 06/01/24
- Personal Lines Insurance Certificate (OHIO), 07/01/24
Timeline
Licensed Sales Consultant
Progressive Insurance
06.2024 - Current
Real Estate Permitting Specialist
Duke Energy
04.2022 - 06.2024
Engineering Specialist Assistant
Duke Energy
03.2020 - 04.2022
Office Coordinator
Duke Energy
09.2017 - 03.2020
Electric Operation Clerk
Duke Energy
07.2016 - 09.2017
Accounts Receivable Rep-Collections/Bankruptcy
Duke Energy
12.2013 - 07.2016
Customer Service Representative/Energy Protection Specialist
Duke Energy
10.2010 - 12.2013
Bachelor of Applied Science -
ITT Technical Institute