JaNayia Whitley
McKinney ,Texas
Summary
Accomplished Client Service Representative and Sales Associate with a proven track record at companies like AppleOne, specializing in customer support and payment processing. Expert in maintaining confidentiality and delivering exceptional service under pressure. Skilled in building customer relationships and adept at managing financial transactions, demonstrating both strong client relations and file management capabilities.
Overview
8
8
years of professional experience
Work History
Client Service Representative
AppleOne
09.2021 - 02.2025
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Sales Associate
AT&T
06.2017 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Medical Assistant -
Collin County Community College
McKinney, TX12.2019
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Client relations
- File management
Timeline
Client Service Representative
AppleOne
09.2021 - 02.2025
Sales Associate
AT&T
06.2017 - 09.2021
Medical Assistant -
Collin County Community College
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