Ja’Nayja Seales
Denison,Tx
Summary
Resort service specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills, billing and escalated calls. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Resort Service Specialist (Remote)
Choctaw Casino & Resort
07.2022 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Hotel Front Desk Clerk
Choctaw Casino & Resort
07.2022 - 12.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Resolved service-related problems and documented actions in system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier Assistant
Wingstop
08.2020 - 08.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Carters Oshkosh
08.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hotel Housekeeper
Choctaw Casino
01.2021 - 06.2021
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Education
Diploma -
Sherman High School
Skills
- Customer Service
- Customer Assistance
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Order Taking
- Guest inquiries
- Order Packaging
- Live chat support
- Problem-solving abilities
Summaryorskills
- Microsoft Office (Word, Chat, Excel, PowerPoint, Access, Publisher, Outlook, and Teams)
- Working Knowledge of various computer software programs
Activities
Sherman High School Basketball Team (2017)
References
- Carters Manager Darna, 3900 Town Center Dr, Sherman, TX, 75092, (903) 421-0402
- Wing Stop Manager Marya, 2701 Loy Lake Road, Sherman, TX, 75090, (903) 839-9466
- Choctaw Casino & Resort Manager Roland, 4216 S. Hwy 69/75, Durant, OK, 74701
- Choctaw Global Services - Headquarters Manager Joel, 2101 W Arkansas St, Durant, OK, 74701, (580) 579-2610
Timeline
Resort Service Specialist (Remote)
Choctaw Casino & Resort
07.2022 - Current
Hotel Front Desk Clerk
Choctaw Casino & Resort
07.2022 - 12.2023
Hotel Housekeeper
Choctaw Casino
01.2021 - 06.2021
Cashier Assistant
Wingstop
08.2020 - 08.2021
Cashier
Carters Oshkosh
08.2019 - 08.2020
Diploma -
Sherman High School