Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ja'Naysia McReynolds

Woodbridge,VA

Summary

5 Years of IT experience doing Forward-thinking Operations Specialist bringing 5 years of expertise in software quality assurance/quality control database administration IT hardware and software infrastructure tracking and provisioning/permission AWS Account maintenance situational awareness for Government sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mid-Level IT Ops Administrator

ASM Research
06.2023 - Current
  • Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
  • Developed comprehensive documentation on server administration procedures, contributing to efficient knowledge transfer within the IT team.
  • • Provide customer onboarding tracking and provisioning/permission
    assignments.
  • Process all incidents, changes, and problems to completion.
  • Provide Tier 1 resolution to incidents and changes
  • Utilizing continuous monitoring tools, monitor for service
    interruptions/alerts/outages and report situations to key stakeholders.
  • Maintain and report on planned future interruptions/outages.
  • Maintain a user accessible knowledge base
  • Coordinate with ISSM/ISSO for cybersecurity incidents
  • Customer survey response actions
  • Maintain a plan of continuity of operations (COOP)
  • Running up coder workspaces
  • Troubleshooting with Python and R

Infrastructure/Systems Administration S3

CACI
01.2023 - 06.2023
  • Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures
  • Ensure appropriate function of hardware, software or system functional specifications
  • Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity
  • Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users
  • Supports new infrastructure projects
  • Maintains all configuration documentation for assigned infrastructure
  • Master the steps required to effectively manage and prioritize incidents
  • Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied
  • Monitor, recognize, evaluate, and correlate system and network problems
  • Responsible for maintaining a privileged user level of access, across numerous high priority systems
  • Interface daily with government and partner country senior leadership, system operators and engineers at site and across the enterprise
  • Interpret system documentation and record problems in appropriate reporting tools
  • Support after action activities, by collecting data which describes the environment at the time of the failure
  • Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution
  • Restart system services as needed
  • Restart system hardware as needed
  • Escalate problems to Tier 2 level as required, notifies mission director if priority or severity necessitates
  • Coordinate with any required resources across the enterprise to resolve operational issues
  • Work with other 24x7 ground segments across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response
  • AWS Account maintenance Operation bridge analyst CACI

Operation Bridge Analyst

CACI
12.2021 - 01.2023
  • Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Enterprise Management Operations Center (EMOC), external agencies/customers, and field units
  • Sharing timely situational awareness of overall health and status of information environment defenses
  • Supporting activities to receive, resolve conflicts, coordinate, and share event information and reporting on incident responses, network outages, threats, and classified information spills
  • Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services creating, disseminating, and reporting executive summary
  • Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
  • Integrates ITIL v3 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
  • Triaging Incident, Change, and other ticket types according to priority/criticality
  • Excel SharePoint, Help now, Microsoft Word
  • Incident responses, network outages, threats, and classified information spills
  • Drafting Service Maintenance/Outage/Restoral Announcements
  • Reporting, monitoring, and updating COOP events/activities in accordance with Incident Management Policy
  • Maintaining awareness of weather events that impact services and/or staffing
  • Routing tickets to appropriate teams for work off.

Hardware Engineer/System Administration

TekMasters LLC
11.2019 - 12.2021
  • Help maintain the integrity and security of servers and systems.
  • Interacts with users and evaluates vendor products.
  • Coordinates hardware and software installation and provides backup recovery
  • Monitors policies and standards for allocation related to the use of computing resources
  • Participates in systems testing and documents results
  • Provides advice and training to end-users
  • Maintains current knowledge of relevant technologies as assigned
  • Monitor IMS and reporting incidents with directives
  • Monitor AMs/DMs to determine possible impacts to operations of services
  • Monitor and clean-up orphaned tickets
  • Draft service maintenance/outage/restoral announcements
  • Imaging thick and thin clients
  • Uses Service now to document solutions
  • Provide help desk support providing customer support
  • Develops and maintains configurations for workstations, peripherals and cabling
  • Supports hardware, software and/or network problem identification and resolution
  • Configures, tests and evaluates hardware and software products to enhance information security
  • Provides hardware maintenance support such as board replacement, comm and peripheral devices, cable switching, break/fix
  • Optimizes system operation, resource utilization and LAN capacity
  • Configuration of cisco phones and avaya phones
  • Building soft phones
  • Active Directory, DHCP, Clearing I.Ps.

Unarmed Security

Allied Universal
08.2019 - 11.2019
  • Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
  • Respond to incidents and critical situations in a calm, problem solving manner
  • Conduct regular and random patrols around the business and perimeter
  • Working environments and conditions may vary by client site.

Security Monitor

PAE
04.2019 - 08.2019
  • Monitored building and property entrances and exits to detect intrusions and protect assets
  • Provided friendly and professional assistance to employees, visitors and customers
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols
  • Monitored and authorized entrance and departure of employees, visitors and other persons
  • Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.

Data Enrollment

EVigilant Security
10.2018 - 04.2019
  • Contacting federal employees and contractors to schedule card updating
  • Update agency identification cards using an access control badging system
  • Accurately track progress and maintain large excel spreadsheets
  • Retrieve data from database or electronic files as requested
  • Issued access cards.

Data Entry Specialist

Chenega Corporation
10.2017 - 09.2018
  • Perform complete and accurate data entry applicable to records tracking and management
  • Support general administration functions associated with the designated information sharing mechanism
  • Track documents through completion of process
  • Retrieve boxed files and return to new or original packaging
  • Meet daily production expectations to ensure completion of tasks in a timely manner.

Education

High School Diploma -

Tc Williams
Alexandria, VA
06.2017

Skills

  • TS/SCI Clearance
  • Software quality assurance/quality control
  • Database administration
  • IT hardware and software infrastructure
  • Tracking and provisioning/permission
  • AWS Account maintenance

Certification

  • CompTIA Security+, Virginia, 05/2019
  • ITI4 Foundation, Virginia, 01/2022

Timeline

Mid-Level IT Ops Administrator

ASM Research
06.2023 - Current

Infrastructure/Systems Administration S3

CACI
01.2023 - 06.2023

Operation Bridge Analyst

CACI
12.2021 - 01.2023

Hardware Engineer/System Administration

TekMasters LLC
11.2019 - 12.2021

Unarmed Security

Allied Universal
08.2019 - 11.2019

Security Monitor

PAE
04.2019 - 08.2019

Data Enrollment

EVigilant Security
10.2018 - 04.2019

Data Entry Specialist

Chenega Corporation
10.2017 - 09.2018

High School Diploma -

Tc Williams
Ja'Naysia McReynolds