Janayya augustine
HOUSTON,TX
Summary
Dedicated and detail oriented professional with nearly 10 years of experience as a Registered Dental Assistant, combined with strong work from home customer service experiences. Skilled in patient care, insurance verification, and administrative support. Known for excellent communication, organization, and the ability to multitask in fast paced environments. Seeking to expand into roles that combine healthcare knowledge with customer support or remote opportunities.
Overview
5
5
years of professional experience
Work History
RDA
Klean Dental
Houston, TX
11.2024 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Verify insurance and assist with treatment planning and billing support
- Educate patients on oral hygiene and post treatment care
Customer Service Representative
Remote
01.2021 - 07.2024
- Handle inbound and outbound calls assisting customers with account inquiries, billing questions, and service issues
- Provide support via email and chat, ensuring timely and professional responses
- Resolve customer concerns while maintaining high satisfaction ratings
- Document customer interactions accurately in CRM systems
- Manage time effectively while working independently in a remote environment
Education
Associate of Science -
Lamar Institute of Technology
Beaumont, TX12-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
RDA
Klean Dental
11.2024 - 02.2026
Customer Service Representative
Remote
01.2021 - 07.2024
Associate of Science -
Lamar Institute of Technology