Summary
Overview
Work History
Education
Skills
Timeline
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Janayziah Dixon

Tallahassee,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Patient Advocate

Express Scripts
01.2021 - 05.2023
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Entered details into computer systems and managed database of information.
  • Educated patients and families on healthcare options and financial support resources.
  • Maintained patient records and updated electronic health systems to safeguard data.

Customer Support Representative

SYKES
04.2019 - 01.2021
  • Connected with customers to address questions and resolve issues through phone and email.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

Sales Floor Associate

Ross Dress For Less
01.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.

Education

Associate of Arts -

Tallahassee Community College
Tallahassee, FL

Skills

  • Problem-Solving Ability
  • Policy and Procedure Adherence
  • Computer Proficiency
  • Active Listening
  • Documentation
  • Conflict Resolution
  • Microsoft Excel
  • Outbound Calling
  • Account Updating
  • Retail Sales Customer Service
  • Collections
  • Customer Engagement

Timeline

Patient Advocate

Express Scripts
01.2021 - 05.2023

Customer Support Representative

SYKES
04.2019 - 01.2021

Sales Floor Associate

Ross Dress For Less
01.2017 - 01.2018

Associate of Arts -

Tallahassee Community College

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Janayziah Dixon