Janazia Hammond
Grand Prairie,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative/Revenue Cycle Specialist
Surgical Centers of North Texas
09.2023 - Current
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensure accurate billing with thorough audits of patient accounts and insurance claims.
- Check patient insurance, demographic, and health history to keep information current.
- Maintain clear documentation of all activities related to unpaid claims or denied services.
- Adhere to strict HIPAA guidelines to protect patient privacy
- Maintain patient confidence by keeping patient records information confidential.
- Scan medical records in digital format for easy retrieval and accessibility.
- Execute billing tasks and recorded information in company databases.
- Generate daily, weekly and monthly reports for billing department.
Patient Service Representative
Envision Imaging
03.2022 - 09.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Reviewed physicians orders to determine medical imaging needs.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted patients in filling out check-in and payment paperwork.
- Answered incoming calls, schedule appointments and file medical records.
- Provided excellent customer service when interacting with internal clients regarding their image request needs or concerns.
- Adhered to all relevant compliance requirements when handling sensitive and confidential documents, ensuring company reputation and integrity remained intact.
Medical Receptionist
Neurology Consultants of Dallas
08.2020 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Access Representative
Medical Center Hospital
06.2019 - 07.2020
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized patient charts and related documentation, facilitating efficient access for medical professionals as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
High School Diploma -
Permian High School
Odessa, TX05-2019
Skills
- Customer service
- Multitasking
- Team collaboration
- Data entry
- Insurance verification
- Medical records
- EMR / EHR
- Insurance claims
- Registration and scheduling
- Medical terminology
Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
Timeline
Patient Access Representative/Revenue Cycle Specialist
Surgical Centers of North Texas
09.2023 - Current
Patient Service Representative
Envision Imaging
03.2022 - 09.2023
Medical Receptionist
Neurology Consultants of Dallas
08.2020 - 03.2022
Patient Access Representative
Medical Center Hospital
06.2019 - 07.2020
High School Diploma -
Permian High School
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