Overview
Work History
Education
Skills
Timeline
Generic

Jance Sae-Eung

Middleboro,MA

Overview

15
15
years of professional experience

Work History

Service & Parts Director

Bristol Toyota Scion
11.2024 - 06.2025
  • Managed inventory levels to ensure availability of parts and accessories.
  • Coordinated service appointments to optimize technician efficiency and customer satisfaction.
  • Assisted customers with inquiries regarding parts, services, and vehicle maintenance.
  • Developed training materials for new staff on service procedures and best practices.
  • Hiring staff and managing payroll
  • Financial statement reporting
  • Utilized dealership management software to track orders and manage service records.
  • Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
  • Developed a comprehensive training program for new employees, improving retention rates and overall team performance.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Provided timely, insightful and accurate reports to upper management.
  • Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
  • Implemented process improvements to enhance workflow in service department operations.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.

Service Manager

Empire Ford
05.2024 - 11.2024
  • Managed daily service operations to ensure optimal customer satisfaction and streamlined processes.
  • Developed training materials for team members, enhancing service delivery and operational efficiency.
  • Implemented feedback mechanisms to identify areas for improvement in service quality.
  • Assisted in scheduling staff shifts, ensuring adequate coverage during peak hours.
  • Resolved customer inquiries promptly, fostering positive relationships and loyalty.
  • Resolved customer complaints in professional and timely manner.
  • Monitored service metrics to identify trends and recommend adjustments for improved performance.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
  • Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
  • Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
  • Established team priorities, maintained schedules and monitored performance.
  • Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Service Advisor

Boch Toyota
10.2013 - 03.2023
  • Assisted customers with service inquiries and provided timely solutions to enhance satisfaction.
  • Coordinated service appointments, managing schedules efficiently for optimal workflow.
  • Communicated vehicle service recommendations based on diagnostic assessments and customer needs.
  • Utilized dealership management software to track service history and maintain accurate records.
  • Collaborated with technicians to ensure seamless communication regarding service requirements and timelines.
  • Monitored inventory levels of parts and supplies, initiating orders as necessary to support operations.
  • Educated customers on maintenance plans to foster long-term relationships and repeat business.
  • Resolved customer complaints professionally, ensuring a positive experience and retention rate.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed timely and effective replacement of damaged or missing products.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Service Advisor

Ira Toyota
01.2010 - 09.2013
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Arts - Accounting

Eastern Nazarene College
Quincy, MA
10-2023

GED -

Foxboro High School
Foxborough, MA
06-2001

Skills

  • Operational efficiency
  • Labor management
  • Health and safety compliance
  • Task delegation
  • Service scheduling
  • Facility maintenance
  • Teamwork and collaboration
  • Problem-solving abilities
  • Reliability
  • Team leadership
  • Effective communication
  • Customer relationship management

Timeline

Service & Parts Director

Bristol Toyota Scion
11.2024 - 06.2025

Service Manager

Empire Ford
05.2024 - 11.2024

Service Advisor

Boch Toyota
10.2013 - 03.2023

Service Advisor

Ira Toyota
01.2010 - 09.2013

Associate of Arts - Accounting

Eastern Nazarene College

GED -

Foxboro High School

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Jance Sae-Eung