Janci Melendez
Orlando,FL
Summary
Detail-oriented worker with expertise in network security, compliance, and completing grunt tasks. Proven ability to enhance system performance and provide effective training, contributing to organizational efficiency.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Information Systems Technician
US Navy
Ginowan, Okinawa
07.2022 - 10.2025
- Maintained network security protocols to protect sensitive information.
- Documented technical procedures and system configurations to enhance system understanding and support.
- Collaborated with team members to enhance system performance and reliability.
- Ensured compliance with military standards for information technology systems.
- Updated customers on issue resolution progress and provided estimated times of resolution to manage expectations.
- Developed online documentation for common processes for both support staff and end-user
- Executed scripts to facilitate communication with back-end servers and deliver real-time updates.
- Participated in disaster recovery drills to validate procedures for effectiveness and efficiency.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
Cashier/Front End Associate
Walmart
Orlando, FL
10.2019 - 05.2020
- Facilitated cash and credit card transactions, issuing receipts and providing change to maintain accurate sales records.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges following store policies to ensure customer satisfaction.
- Supported management by performing various operational tasks to streamline daily functions.
- Stocked shelves with merchandise.
Education
High School Diploma -
Tohopekaliga High School
Orlando, FL05-2021
Skills
- Cash handling
- Team collaboration
- Communication skills
- Customer support
- Retail operations
- Technical support
- Network security
Languages
English
Full Professional
Spanish
Professional
Certification
Cisco CCNA 1
Timeline
Information Systems Technician
US Navy
07.2022 - 10.2025
Cashier/Front End Associate
Walmart
10.2019 - 05.2020
High School Diploma -
Tohopekaliga High School