Jancy Bravo
Royal,USA
Summary
Accomplished Utility Billing Manager at Village of Palm Springs, adept in accounts receivable management and fostering team productivity. Spearheaded initiatives that significantly improved cash flow and client satisfaction. Skilled in Microsoft Office and project leadership, my approach enhances operational efficiency and staff development.
Overview
12
12
years of professional experience
Work History
Utility Billing Manager
Village of Palm Springs
01.2013 - Current
- Coordinating, managing, staffing, organizing the Utility Billing Office and employees
- This includes customer service in billing, collecting, and processing utility bills as well as maintenance of customer files
- Reviewed billing problems, researched issues, and resolved concerns
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies
- Manage the operations of the Utility Billing office
- Trained and mentored staff on procedures, compliance requirements, and collections techniques
- Supervises all Utility Billing employees
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations
- Responsible for utility billing procedures
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits
- Assigns, creates, and reviews the work responsibilities for all utility billing staff (i.e., maintaining customer accounts, billing, and collection for services)
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow
- Coordinates meter reading, re-reads, and delinquent disconnections with Utilities field division staff
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback
- Organizes work orders for Utilities field division staff
- Conducted performance reviews and implemented improvement plans
- Manage collections of bad debt accounts
- Coordinates communication with customers regarding payments, adjustments, inquiries, complaints, and/or other matters requested by the customer
- Performed testing for billing modules, enhancing new functionality and process improvements
- Oversees daily cash receipt edits and deposits by Utility Billing Office
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly
- Manages posting of daily cash receipts
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development
- Reviews and approves customer account adjustments, in accordance Policy
- Increased efficiency in billing processes by implementing new software and automating routine tasks
- Maintains Utility Billing records
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally
- Coaches and trains subordinates on an ongoing basis
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations
- Collaborates with administration by providing input as it relates to evaluating, disciplining, hiring, and terminating employees in the department, and interviews job candidates for the department
- Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions
- Reconcile all Utility Billing Deposits
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems
- Reconcile Billed Revenue by charge code and consumption report
- Create utility quotes for new construction
- Create New Utility Accounts once fees have been paid and manage the delivery of all new meters for new construction
- Work with Empire Pipe to manage the delivery of all new meters under warranty
- Manage any billing discrepancies including dead and non-registering meters
- Weekly Payroll
- Manage all employees absenteeism
- Manage any Utility Billing upgrade and projects
- Manage the audit process at the end of each fiscal year
- Ability to manage, organize, train, delegate, and provide feedback to staff on day-to-day functions
- Knowledge of accounting and bookkeeping
- Ability to develop standard operating procedures in conjunction with the Ordinances
- Knowledge in Microsoft Office, and account management software applications are also required
Education
No Degree -
Palm Beach State College
Skills
- Personnel oversight
- Compliance Audit Support
- Accounts receivable management
- Interest calculations
- Collections experience
- Training and mentoring
- Staff training and development
- Team building
- Project leadership
- Staff training
- Project management
- Team direction
- Workflow planning
- Billing review
- Revenue cycle management
- Payment posting
- Collections
Languages
Spanish, Full Professional
Languages
Spanish
Professional
Timeline
Utility Billing Manager
Village of Palm Springs
01.2013 - Current
No Degree -
Palm Beach State College
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