Jancy Chanon
UX designer
Gainesville,GA
Summary
UX Designer with 10+ years of experience across healthcare and administrative environments, bringing strong skills in user-centered design, workflow analysis, and research-driven problem-solving. Experienced in gathering user insights, documenting complex processes, and collaborating with cross-functional teams to design intuitive, accessible digital experiences. Motivated to continue learning and contributing to impactful UX solutions.
Overview
18
18
years of professional experience
4
4
Certification
Certification
- Google UX Design Certificate
- Registered Behavior Technician
- Certified Nursing Assistant
- Spanish Interpreter
Skills
- User-centered design
- UX research
- Usability testing
- Wireframing & prototyping
- Figma
- Adobe XD
- User flows & journey mapping
- Accessibility (WCAG)
- Workflow analysis
- Collaboration
Work History
Registered Behavior Technician
Brighter Strides/ Grateful Care ABA
04.2024 - Current
- Collected, documented, and analyzed user behavior data to inform decision-making and support process improvements.
- Observed and recorded behavioral patterns, creating visual tracking and progress documentation to support data-driven insights.
- Collaborated with cross-functional team members to ensure consistent workflows and accurate digital documentation in CentralReach.
Patient Collections Representative
Northeast Ga Medical Center
Gainesville, GA
09.2022 - 11.2023
- Analyzed accounts and trends to identify process gaps and opportunities to improve collection workflows.
- Managed high-volume user interactions, resolving concerns with clarity, empathy, and professionalism.
- Synthesized user needs with operational requirements to develop effective repayment solutions.
Unit Assistant
Northeast Ga Medical Center
Gainesville, GA
09.2009 - 11.2018
- Supported patient admissions and discharges by coordinating workflows across departments in a fast-paced environment.
- Facilitated communication between clinical and administrative teams to improve information flow and response times.
- Trained new staff on systems, protocols, and workflows to improve consistency and performance.
Administrative Assistant/ Senior Court Intake
Judicial Alternatives Of Ga
Gainesville , GA
09.2007 - 10.2008
- Managed scheduling workflows for court hearings and appointments, optimizing resource use and reducing friction in daily operations.
- Maintained structured, accurate records through detailed data entry and database management to support compliance and reporting.
- Identified workflow inefficiencies and recommended process improvements to enhance operational effectiveness.
Education
Diploma -
Gainesville High School
Gainesville, GA05.2004
CNA -
Lanier Technical College
08.2023 - 12.2023
Timeline
Registered Behavior Technician
Brighter Strides/ Grateful Care ABA
04.2024 - Current
CNA -
Lanier Technical College
08.2023 - 12.2023
Patient Collections Representative
Northeast Ga Medical Center
09.2022 - 11.2023
Unit Assistant
Northeast Ga Medical Center
09.2009 - 11.2018
Administrative Assistant/ Senior Court Intake
Judicial Alternatives Of Ga
09.2007 - 10.2008
Diploma -
Gainesville High School