Janda Keenan
Corona,CA
Summary
Results-driven professional with a strong focus on client satisfaction and effective communication. Skilled in meeting diverse needs.
Overview
33
33
years of professional experience
Work History
Freelancer
Luna & Sable
Corona, CA
06.2025 - Current
- Generate reports detailing findings and recommendations.
- Gather, organize and input information into database systems.
- Create and manage project plans, timelines and budgets.
- Evaluate customer needs and provide feedback to drive product and service improvements.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
Travel Agent
Levarti
Los Angeles, California
01.2024 - 07.2025
- Coordinated travel arrangements including flights, accommodations, and transportation services.
- Advised clients on travel options and recommended suitable destinations based on preferences.
- Researched travel deals and promotions to provide clients with cost-effective solutions.
- Collaborated with vendors to secure travel packages and negotiate competitive rates.
- Developed personalized itineraries tailored to client needs and interests.
Director
ONE HOPE WINE
Seattle, Washington
01.2018 - 07.2023
- Managed teams to ensure customer satisfaction.
- Collaborated with clients and non-profit organizations to create impactful promotional events and tastings.
- Mentored staff on best practices in customer engagement and service excellence.
- Recruited, trained, supervised, evaluated and mentored team.
- Collaborated with senior leadership.
- Cultivated strong relationships with customers through ongoing communication, quick responses and understanding their needs.
- Spoke at industry events and conferences.
Owner /Co-Founder
Team Soapbox
Seattle, WA
01.2001 - 09.2013
- Managed daily operations of all business-related activities.
- Developed marketing strategies to enhance brand visibility and community involvement for businesses and clients.
- Coordinated team events to foster collaboration and improve employee morale.
- Cultivated relationships with local businesses to drive partnership opportunities for clients.
- Created social media content to promote products, issues, and engage with target audiences.
- Maintained relationships with existing clients by providing results-driven campaigns.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
Vice President of Public Relations
JLM Partners
Seattle, Washington
01.1999 - 01.2000
- Developed comprehensive public relations strategies for clients.
- Cultivated relationships with media outlets to enhance client goals and visibility.
- Managed crisis communication plans for clients.
- Wrote and developed press releases and media kits for product launches, events, and media tours.
- Directed social media campaigns to engage target audiences effectively.
- Monitored industry trends and competitor activities to inform PR strategies.
Public Relations Account Supervisor
DDB Needham
Seattle, Washington
01.1993 - 01.1999
- Managed client relationships and ensured effective communication between teams.
- Developed strategic marketing plans aligned with client objectives and brand vision.
- Oversaw budget management for multiple client accounts and projects.
- Provided mentorship and training to junior account staff on best practices.
- Facilitated regular client meetings to review progress and gather feedback.
- Helped with strategic planning, project concept development and business improvements by contributing and implementing ideas.
- Organized client meetings to discuss project progress and potential new business ventures.
- Updated records of client interactions in order to track progress towards established targets.
Education
Bachelor of Arts - Public Relations
Western Washington University
Bellingham Washington08-1991
Skills
- Travel coordination
- Travel itinerary planning
- Vendor negotiation
- Destination research
- Booking systems
- Client relations
- Effective communication
- Problem solving
- Event planning
- Budget oversight
- Adaptability
- Positive and professional
- Task prioritization
- Administrative tasks
- Multitasking and organization
- Editing and proofreading
References
References available upon request.
Timeline
Freelancer
Luna & Sable
06.2025 - Current
Travel Agent
Levarti
01.2024 - 07.2025
Director
ONE HOPE WINE
01.2018 - 07.2023
Owner /Co-Founder
Team Soapbox
01.2001 - 09.2013
Vice President of Public Relations
JLM Partners
01.1999 - 01.2000
Public Relations Account Supervisor
DDB Needham
01.1993 - 01.1999
Bachelor of Arts - Public Relations
Western Washington University