Summary
Overview
Work History
Education
Skills
Timeline
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Jande Perez

S
Riverview,FL

Summary

Highly motivated and results-driven professional with 12 years of experience in customer service and satisfaction, seeking to transition into a remote customer satisfaction role. Adept at building strong customer relationships, resolving issues efficiently, and delivering exceptional service in fast-paced environments. Proven track record in handling customer inquiries, analyzing feedback, and implementing improvements to enhance customer experiences. Strong communication skills, problem-solving abilities, and a keen eye for detail. Comfortable with remote work environments, proficient in utilizing customer relationship management (CRM) tools, and committed to delivering top-tier service through virtual channels. Passionate about leveraging expertise to contribute to the success of a forward-thinking organization that values customer-centric solutions

Overview

12
12
years of professional experience

Work History

Retail Store Manager

Express Stores
Tampa, FL
08.2020 - Current
  • Started as a Part-time employee in August of 2020. Promoted to Assistant Manager in February of 2021. Promoted to Store Manager in September of 2021.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
  • Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes

Relationship Manager

Fifth Third Bank
Tampa, FL
07.2018 - 07.2020
  • Generating new business and referral clients in partnership with financial advisors and the branch team.
  • Communicate regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieve goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Develop and cultivate lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Branch Sales And Service Associate I

PNC Bank
Munster, IN
01.2016 - 06.2018
  • Acting business banker in the absence of branch manager by executing exceptional customer interactions to drive and increase business banking sales and revenue.
  • Coach, develop, and motivate branch team members in high-performing sales conversation strategies for expansion in profitable customer relationships, financial well being, and the referral process.
  • Provides solutions and advice to improve customer financial well being as well as assisting additional team members in effective problem resolution.

Sales Supervisor

Cricket Wireless
Chicago, IL
01.2013 - 01.2016
  • Consistently improved service quality by increasing sales development knowledge activities on products and services with sales teams at three locations.
  • Coached, developed, and managed day-to-day performance and activities of sales team consistently with check-ins, observations, and spot coaching.
  • Responsible for driving employee engagement by acquiring and retaining talent through training, coaching, and development with a focus on client interactions and sales activities.

Education

Bachelor of Science - Business and Finance

University of South Florida
Tampa, FL
08.2024 - Current

Skills

  • Multilingual in English & Spanish
  • Marketing Strategy
  • Leadership
  • Time Management
  • Coaching and Developing
  • Strategic selling

Timeline

Bachelor of Science - Business and Finance

University of South Florida
08.2024 - Current

Retail Store Manager

Express Stores
08.2020 - Current

Relationship Manager

Fifth Third Bank
07.2018 - 07.2020

Branch Sales And Service Associate I

PNC Bank
01.2016 - 06.2018

Sales Supervisor

Cricket Wireless
01.2013 - 01.2016

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