Jandi Moczygemba
New Braunfels
Summary
Results-driven individual with a strong background in customer service and complaint resolution. Skilled in cash handling and effective communication, ready to leverage expertise to improve customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dry Cleaner Cashier
Tip Top Cleaners
New Braunfels, TX
05.2025 - Current
- Processed customer transactions efficiently at point of sale.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Maintained accurate cash register balances throughout shifts.
- Assisted in managing inventory by organizing and restocking items as needed.
- Collaborated with team members to ensure timely service delivery during peak hours.
- Educated customers on care instructions for garments and fabrics.
- Resolved customer complaints with professionalism, enhancing overall satisfaction levels.
- Handled customer inquiries, addressing concerns professionally, and offering solutions to maintain exceptional service levels.
- Performed end-of-day closing procedures accurately, including counting cash drawers and submitting transaction reports to management timely.
- Maintained secure handling of confidential customer information during payment processing to ensure privacy protection.
- Facilitated communication between production team members and front-end staff for improved coordination regarding order status updates or special requests from customers.
- Managed incoming calls professionally, scheduling pick-ups or deliveries as requested by customers.
- Ensured a clean, organized, and well-stocked front counter area for optimal customer experience.
Retail Sales Associate
A Shop Around The Corner Boutique
New Braunfels, TX
10.2021 - 05.2025
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards, ensuring store displays reflected brand aesthetic and promotional themes.
- Processed sales transactions efficiently using point-of-sale system, handling cash and credit transactions accurately.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Trained new associates on product knowledge, customer service protocols, and operational procedures.
- Implemented inventory management practices, ensuring accurate stock levels and timely replenishment of merchandise.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
Vet Technician
Williams Sebby Vet Clinic
San Marcos, TX
07.2020 - 05.2021
- Administered vaccinations and medications, ensuring compliance with veterinary protocols.
- Assisted in the diagnosis and treatment of a wide range of animal conditions.
- Monitored vital signs during surgical procedures, maintaining patient stability.
- Educated pet owners on post-operative care and preventive health measures.
- Collaborated with veterinarians to create treatment plans tailored to patient needs.
- Developed and implemented efficient workflow processes to enhance clinic operations.
- Managed inventory of medical supplies, optimizing stock levels for operational efficiency.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
- Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals to protect veterinarians from potential harm.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Carhop Server
Sonic
New Braunfels, TX
06.2019 - 10.2019
- Delivered exceptional customer service in fast-paced environment, ensuring timely order accuracy and satisfaction.
- Operated point-of-sale system efficiently, managing transactions and processing payments seamlessly.
- Collaborated with kitchen staff to expedite food preparation and maintain quality standards during peak hours.
- Trained new team members on operational procedures, enhancing overall team performance and service delivery.
- Resolved customer complaints effectively, maintaining positive relationships and encouraging repeat business.
- Streamlined delivery processes by coordinating with carhops to improve speed of service during rush periods.
- Monitored cleanliness of dining area and equipment, ensuring compliance with health and safety regulations.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Education
High School Diploma -
Canyon High School
New Braunfels, TX06-2020
Skills
- Workplace safety
- Cleanliness maintenance
- Scheduling appointments
- Cash handling proficiency
- Complaint handling
- POS system operation
- Garment care
- Laundry sorting
- Strong organization
- Cleaning procedures
- Customer relations
- Complaint resolution
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Retail industry expertise
- Retail operations
- Retail and fashion
- Retail experience
- Retail buying
- Retail management
- Retail business management
- Retail stock management
- Critical thinking
- Active listening
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Order processing
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Staff training
- De-escalation techniques
- Technical support
- Clerical support
- Filing
- Customer education
- Order fulfillment
- Account updating
- Spreadsheets
- Staff education and training
- Office equipment proficiency
- Retail store support
- Stock management
Certification
- TABC License - [ Expires 09/11/2027 ]
Timeline
Dry Cleaner Cashier
Tip Top Cleaners
05.2025 - Current
Retail Sales Associate
A Shop Around The Corner Boutique
10.2021 - 05.2025
Vet Technician
Williams Sebby Vet Clinic
07.2020 - 05.2021
Carhop Server
Sonic
06.2019 - 10.2019
High School Diploma -
Canyon High School