J'Andrea Mason
Buffalo,NY
Summary
Skilled Production Worker offering Number years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Machine Operator
Cascades Containerboard Packaging
Lancaster, NY
12.2021 - Current
- Operated high-speed machinery to produce corrugated packaging products efficiently.
- Monitored equipment performance, identifying and resolving issues to minimize downtime.
- Trained new operators on safe machine operation and quality control procedures.
- Collaborated with team members to optimize workflow and ensure product consistency.
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Conducted routine maintenance checks on machinery, ensuring compliance with safety standards.
Prepared Foods Team Leader
Premier Gourmet
Amherst, NY
10.2019 - Current
- Led prepared foods team to ensure high-quality product offerings and customer satisfaction.
- Trained and mentored staff on food safety standards and best practices.
- Fostered a positive team environment, encouraging collaboration and continuous improvement initiatives.
- Managed daily operations, delegating tasks effectively for smooth workflow and timely completion.
- Assisted in menu planning, incorporating seasonal ingredients and catering to diverse customer preferences.
Cook/Prep
D'Avolio
Buffalo, NY
04.2019 - Current
- Prepping the daily needs of the store
- Cooking required menu items to serve the customers
- Baking rolls and pizza crust
Shift Manager/Assistant Manager
Mighty Taco
Buffalo, NY
01.2013 - 03.2019
- Supervise and evaluate a team of 3 - 10 employees; delegate and assign tasks to run a successful shift
- Interview, hire, and train new crew members
- Provide friendly, exceptional customer service to guests as well as handle customer complaints
- Monitor/supervise safe preparation of food according to Department of Health standards
- Manage cash drawers and deposits
Intern
Salvatore’s Grand Hotel
Williamsville, NY
01.2018 - 05.2018
- Worked as a housekeeper and shadowed the inspectors weekly to ensure all rooms were up to company standards
Intern
Russell’s Steak, Chops & More
Williamsville, NY
01.2018 - 05.2018
- Worked in the kitchen to assist with food preparation for daily meals and major events.
Grill cook
Chipotle
Williamsville, NY
05.2017 - 05.2018
- Utilize and participate in safe operations of kitchen equipment
- Prepare food and grill meats by following recipe cards
- Develop knife and portion skills
- Train other crew members in grill cook position
Crew Member
Mighty Taco
Buffalo, NY
01.2008 - 01.2013
- Provided friendly, exceptional customer service to guests
- Utilized Micros system to take customer orders
- Prepared food according to Department of Health standards
Education
Associate of Applied Science - Hospitality Management
Trocaire College
Buffalo, NY05.2018
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Assembly and production
- Equipment operation
- Safety compliance
- Heavy lifting
- Machine maintenance
- Quality control
- Manufacturing experience
- Quality assurance
- Manufacturing
- Staff training and development
- Employee scheduling
- Guest communication
- Hospitality and service industry background
Certification
- ServSafe May 2015 to May 2020
- TIPS Certified
- Food handler certificate
- Food Handler
Timeline
Machine Operator
Cascades Containerboard Packaging
12.2021 - Current
Prepared Foods Team Leader
Premier Gourmet
10.2019 - Current
Cook/Prep
D'Avolio
04.2019 - Current
Intern
Salvatore’s Grand Hotel
01.2018 - 05.2018
Intern
Russell’s Steak, Chops & More
01.2018 - 05.2018
Grill cook
Chipotle
05.2017 - 05.2018
Shift Manager/Assistant Manager
Mighty Taco
01.2013 - 03.2019
Crew Member
Mighty Taco
01.2008 - 01.2013
Associate of Applied Science - Hospitality Management
Trocaire College