Jane Akpatre

• Supervising and supporting a team of case managers which include hiring, training and evaluating staff as well as providing ongoing guidance and support
• Referring client or family to appropriate community resources to obtain support for mental or physical illness
• Monitored and evaluated client progress compared to measurable treatment and care plan goals
• Advocated for clients to resolve medical or personal crises
• Collaborated with other professionals to assess client needs
• Responsible for managing a caseload of clients, ensuring that they receive appropriate services and that their needs are being met.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Resolved conflicts among clients and team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Provided ongoing support to clients and employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

. Directly manage new and existing initiatives to provide services to asylum seekers and other vulnerable populations, as designated by respective program guidelines

.Work as part of a team to provide comprehensive trauma-informed, strength-based services to clients through coordination of cases and effective communication between team members and departments.

• Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
• Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
• Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
• Provided support to upper management by generating comprehensive reports detailing productivity, employee performance, inventory levels, and other relevant metrics from the night shift operations.
• Maintained stock of products and ordered new products when stock was running low.
• Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.

• Collaborated with community members to develop and implement service initiatives
• Bringing joy and play directly to children facing medical challenges at our network of medical facility and nonprofit partners across the country
• Gathered, organized and input information into digital database.
• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing
• Managed volunteer programs focused on providing community services to underserved populations
• Participated in community events to promote services and engage with the public.

• Use a strengths-based approach to supervision, ensuring case managers and staff are provided with the tools they need to meet their goals and objectives, and assess and monitor progress.
• Continually assess program and staff needs; create a responsive and adaptive plan to support staff that handle complex cases.
• Develop and strengthen partnerships with third-party referral organizations and service providers to best serve client needs; continually reassess partner network and maintain organized tracking for partnership development.
• Ensure compliance with contract and funder requirements – including participating in and conducting internal case reviews.
• Participate in creative process for program planning, design, and implementation.
• Assist with proposal development to expand available services, with a focus on mental health initiatives, asylum seekers, and an emphasis on collaboration with other departments
• Oversee timely and accurate submission of program reports, client-specific reports, contract deliverables, statistics, internal reports, and documentation as needed.
• Conduct targeted internal and external client outreach within asylum seeker communities to increase program participation.
• Collaborate with Outreach Coordinator for materials development and sustainable tracking methods for outreach activities.