Jane Aldan
Howell,MI
Summary
Self-motivated and able to adapt to new things. Work well with others but also have the capability to work independently. An organized individual and dependable team player with the ability to communicate effectively and efficiently to help create and develop new ideas or opportunities to successfully achieve tasks. Committed to making meaningful contributions and advancing organizational goals with intentions of continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Customer Support Manager
Pi Distribution Inc.
01.2022 - Current
- Answer multi-line telephone and transfer to appropriate personnel/department
- Lead daily meetings, support/communicate with other departments for updates on purchasing and sales
- Coordinate external meetings, travel arrangements such as booking flights, car rentals, hotels and restaurant reservations
- Customer support includes dispatching service technicians, scheduling repair services, equipment start-up service, assisting in coordinating inspections when needed, order tracking and more
- ERP (ECount) quotations, purchase orders, invoicing, create new accounts
- Supplier/Customer relationship: Communicate with customers, vendors/part suppliers and more
- Update files when needed, maintain office supplies and equipment
- Manage multiple shared inboxes and calendars
- Inventory Management: Ordering/replenishing, order/shipment tracking, record keeping
Helpline Advocate
LACASA
08.2020 - Current
- Complete assessment for new shelter resident(s) by interview
- Create and maintain files, complete room checks when necessary, encourage all residents to complete exit evaluation before exiting shelter
- Communicate w/ Clinical/Advocacy Program Staff
- Schedule appointments for new intakes, SANE, complete on-call report with local police department
- Provide empathy, crisis intervention for all crisis line callers and shelter residents
- Coordinate with outside agencies as needed
- Participate in meetings when needed and on-going training (In-Person, Webinars, Other Training Programs)
Office Administrator
US Servico
07.2016 - 08.2020
- Organize and maintain office storage areas, mailroom, and lobby
- Answers multi-line telephone for headquarters and transferring calls appropriately
- Welcomes visitors by greeting them in person and answering or referring inquiries
- Distribute daily mail, assist in new hire onboarding when needed
- Receive new inventory, enter inventory data into system and stock
- Communicate w/ clients and vendors via telephone/email
- Provide information for new inquiries
- Create cases for any customer complaints or dissatisfaction to review with team and resolve
Office Assistant
Three60 Roto
08.2012 - 07.2016
- Train new employees on the floor for any secondary position
- Answers multi-line telephone transferring calls to appropriate personnel or departments
- Receive new PO, enter data into system software, update production schedule as needed and communicate directly with production management
- Communicate with customers, update with lead times, and provide other information requested
- Operate forklift, CNC, robot, foam gun, powder mixer, scissor lift, flame torch and complete quality checks for parts needed
- Communicate with customers and vendors via telephone/email
- Coordinate/schedule outgoing shipments
Education
AAS - Supply Chain Management
Washtenaw Community College
06.2023
Diploma -
Howell High School
06.2008
Skills
- MS Suites
- Time Management
- Communication
- Leadership
- ERP Software (ECount)
- Customer Service
- CRM Software (Jobber)
- Problem Solving
- Teamwork
- Strong Work Ethic
- Logistics (LTL, FTL, Expedite, DAT load board)
- TMS (Mercury Gate, 3G)
Languages
Pohnpeian
Native or Bilingual
Timeline
Customer Support Manager
Pi Distribution Inc.
01.2022 - Current
Helpline Advocate
LACASA
08.2020 - Current
Office Administrator
US Servico
07.2016 - 08.2020
Office Assistant
Three60 Roto
08.2012 - 07.2016
Diploma -
Howell High School
AAS - Supply Chain Management
Washtenaw Community College