JANE ALDINGER, LMSW

• Accountable for ensuring individual performance consistently achieved or exceeded sales, KPIs and profitability goals through the effective servicing of customers
• Provided high standards of customer experience within the store in accordance with PUMA’s Brand Values and service standards
• Successfully completed all training programs for all areas of the store
• Attended and participated in Loss Prevention education, training and awareness programs, and responsible for compliance within store
• Communicated merchandise opportunities to Store Management team
• Responsible for accurately processing sales transactions at the cash desk, with proper operation of the POS system, handled forms of tender with accuracy and respect, and ensured proper discounts are applied when applicable
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.

• Provided strengths-based case management and service coordination, assisted residents in acquiring a safe exit from the program.
• Performed initial intake and comprehensive assessment of Youth Shelter residents within 48 business hours of resident's arrival at the Shelter.
• Also completed all required screenings of new residents along with Youth Shelter Manager, and/or parent/guardian within 24 business hours of intake.
• Acted as a resident liaison between HONOR and DSS, provided timely and professional information, answers and reports regarding resident status.
• Notified school districts after initial intake at the shelter to organize ongoing transport and verification of attendance, registered children with a school if applicable, and notified school districts when youth were discharged.
• Remained fully knowledgeable of all resident case details throughout employment.
• Maintained current, timely and accurate documentation of services provided to residents in an electronic health record including weekly progress notes and contacts with community-based providers, schools, medical providers, parents, DSS, etc.
• Assisted staff with providing crisis intervention services for any youth experiencing acute distress and dysfunctional behaviors in order to address immediate safety concerns.

• Helped customers to find products and checked store system for merchandise at other stores or online.
• Solved customer challenges by offering similar products and services.
• Achieved perfect attendance and on-time record.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Processed product returns and assisted customers with other selections.

• Monitoring patient condition by observing physical and mental condition, intake and output and reporting changes to nursing supervisors.

• Assisting with certain treatments and therapy as ordered by the physician and approved by the nursing supervisor.

• Obtaining patients vitals, understanding values not within normal limits, documenting them accordingly and informing the nursing supervisor as required.

• Maintains a safe and secure environment by following infection control protocol

• The correct use of medical supplies and equipment when appropriate.

• Emotional support and the development of a trusting relationship between the aide and the client.

• Answer crisis calls while maintaining clinical service levels.
• Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress.
• Utilize resource referral database to provide information and referral assistance to callers seeking, but not limited to: mental health services, substance use services, sexual assault, veteran services, domestic violence, physical disabilities, physical health, and/or developmental disabilities.
• Advocate for relevant resources, as well as locating and updating the Crisis Call Center resource directories.
• Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts, substance use and behaviors.

• Ensure all necessary documentation is provided by prospective students and enter pertaining information into SUNY system
• Assist Associate Director of Financial Aid in processing of students FAFSA, work study and other related documents
• Supervise financial aid workshops and labs
• Assist incoming, continuing and returning students with financial aid inquiries

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Increased sales by offering advice on purchases and promoting additional products.
• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Increased sales by offering advice on purchases and promoting additional products.
• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services.