Jane Bade
Sioux Falls,SD
Summary
Reliable hospitality leader with strong experience in restaurant operations, cash handling, and quality assurance. Consistently supported smooth service through staff direction, inventory awareness, and accurate reporting. Focused on guest satisfaction, compliance, and efficient team performance.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Assistant Restaurant Manager
TC's Referee
Sioux Falls, South Dakota
10.1999 - Current
- Provided leadership and direction to restaurant employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Addressed guest complaints with calm, professional communication, enhancing guest satisfaction.
- Resolved customer complaints in a timely manner.
- Supported front-of-house service at TC's Referee Sports Bar.
- Aided staff in food and beverage service to maintain operational flow. by serving food and beverages or bussing tables.
- Assisted personnel during high-volume periods to ensure smooth operations and service continuity.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Maintained sanitation standards across dining, kitchen, and bar areas.
- Ensured compliance with health and safety regulations.
- Handled cash, POS use, and end-of-shift counts.
- Managed cash register operations including deposits and reconciling discrepancies.
- Maintained accurate records of sales transactions and other financial information.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Compiled monthly financial reports for upper management, providing insights for informed decision-making.
- Delegated work to staff, setting priorities and goals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Bachelor of Arts - Psychology
University of South Dakota
Vermillion, SD05-1986
Skills
- Restaurant operations
- Food safety management
- Inventory control
- POS systems
- Cash handling
- Money handling
- Food and beverage sales
- Guest relations
- Quality assurance
- Shift management
- Staff supervision
- Staff training
- Opening procedures
- Customer service excellence
- Employee supervision
- Front of house management
- Time management
- Attention to detail
- Health and safety compliance
- Conflict resolution
- Problem-solving
- Critical thinking
- Excellent communication
- Interpersonal communication
- Team leadership
- Health and safety compliance
- Staff supervision
- Problem-solving
- Food safety management
- Leadership
- Interpersonal communication
Certification
- SD Video Lottery Certified
Timeline
Assistant Restaurant Manager
TC's Referee
10.1999 - Current
Bachelor of Arts - Psychology
University of South Dakota