Summary
Work History
Education
Skills
Timeline
Generic

Jane Borrelli

Waterbury

Summary

Dynamic professional with a proven track record at H R Block, excelling in team coordination and principled leadership. Enhanced client trust through exceptional service and streamlined processes, resulting in increased repeat business. Skilled in regulatory compliance and point-of-sale systems, fostering a supportive environment that drives team performance.

Work History

Associate Team Leader

H R Block
2006 - 2024
  • Led team in providing exceptional client service during tax preparation season.
  • Coordinated scheduling and resource allocation to optimize team performance during peak periods.
  • Facilitated regular team meetings to discuss goals, challenges, and strategic initiatives for growth.
  • Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
  • Streamlined workflow processes, improving efficiency in client interactions and document management.
  • Mentored team members on tax regulations and customer service best practices.

Customer Sales Representative

Ideal Meat Market
1989 - 2018
  • Utilized point-of-sale systems to process transactions efficiently and accurately.
  • Assisted call-in customers with questions and orders.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

News Paper Delivery

Self Employed
1996 - 2017
  • Delivered average of 200 News Papers daily (7days per week) .
  • Delivered regardless of inclement weather.
  • Formed great relationships with many of my paper customers which brought clients into my Tax Office.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bank Teller

Bank of Boston
1980 - 1990
  • Processed daily customer transactions accurately and efficiently.
  • Managed cash drawer, ensuring balanced transactions at day's end.
  • Provided exceptional customer service by addressing inquiries and resolving issues.

Education

No Degree - Tax Law

H R Block
Waterbury

High School Diploma -

Crosby High School
Waterbury
06-1981

Skills

  • Principled leadership
  • Team coordination
  • Supportive leadership style
  • Regulatory compliance oversight
  • Point of Sale Responsible for daily accuracy of cash flow and make daily deposits to the assigned bank
  • Scheduling and making sure properly staffed during peak season

Timeline

Associate Team Leader

H R Block
2006 - 2024

Customer Sales Representative

Ideal Meat Market
1989 - 2018

News Paper Delivery

Self Employed
1996 - 2017

Bank Teller

Bank of Boston
1980 - 1990

No Degree - Tax Law

H R Block

High School Diploma -

Crosby High School

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