Jane Bradstreet
P.O. Box 1884 Grand Canyon,AZ
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
29
29
years of professional experience
4
4
Certification
Work History
Guest Services Agent
Xanterra Travel Collection
Grand Canyon, AZ
05.2024 - Current
- Handled check-in and check-out procedures for guests aligning with established standards.
- Stayed informed about all aspects of hotel services and special offers.
- Ensured accurate billing and provided correct change to customers.
- Fostered swift resolutions through critical thinking for guest complaints.
- Maintained effective communication between room service, housekeeping, maintenance and security for resolving guest concerns.
- Engaged with visitors through calls and face-to-face interactions to understand their needs.
- Managed reservations efficiently over the phone and face-to-face.
Guest Services Lead
Xanterra Travel Collection
Grand Canyon, AZ
08.202 - 05.2024
- Facilitated guest check-in by offering extensive details about hotel amenities.
- Applied creative problem-solving methods to address and resolve guest issues.
- Developed strategies to enhance guest experiences.
- Trained and supervised new guest services agents.
- Implemented discounting strategies to boost room occupancy.
- Supported the organization of tour blocking, pre-registration, and registration efforts.
- Directed team operations ensuring seamless issue resolution in absence of management.
- Collaborated across departments like Maintenance, Housekeeping, Fire and Security, and Sales on essential Front Desk matters.
Night Audit Lead
Xanterra Travel Collection
Grand Canyon, AZ
02.200 - 08.2022
- Reconciled discrepancies in food and beverage entries related to room charges and credit card transactions.
- Directed team workflow overnight ensuring smooth running.
- Trained staff on procedures, service standards, and productivity strategies.
- Streamlined guest check-in and check-out procedures with courtesy.
- Ensured efficient handling of all guest inquiries.
- Evaluated data and information to verify the accuracy of entries.
- Completed end-of-day paperwork using Opera, ensuring accuracy of deposits.
Education
Bachelor of Arts - Religious Education
University of The Cumberlands
Williamsburg, KYHigh School Diploma -
Turner High School
Kansas City, KS05.1986
Skills
- Guest Issue Resolution
- Leadership
- Staff Development
- Team Leadership
- Innovative Problem Solving
- Effective Multi-Tasking
- Microsoft Word
- Opera
- Accounts Receivable Coordination
- Effective Organizational Skills
- Balancing accounts
Certification
- Certifications in CPR, AED, and First Aid- March 2024
- Hospitality Manager:Leadership American Hotel and Lodging Educational Institute- March 2022
- Certified Guest Services Professional- Golden Opportunities American Hotel and Lodging Educational Institute- February 2022
- Reputation Management for Front-Line Staff (TripAdvisor) American Hotel and Lodging Educational Institute -January 2022
- Certified Guest Services Professional -Making Connections American Hotel and Lodging Educational Institute - January 2022
Timeline
Guest Services Agent
Xanterra Travel Collection
05.2024 - Current
Bachelor of Arts - Religious Education
University of The Cumberlands
High School Diploma -
Turner High School
- Certifications in CPR, AED, and First Aid- March 2024
- Hospitality Manager:Leadership American Hotel and Lodging Educational Institute- March 2022
- Certified Guest Services Professional- Golden Opportunities American Hotel and Lodging Educational Institute- February 2022
- Reputation Management for Front-Line Staff (TripAdvisor) American Hotel and Lodging Educational Institute -January 2022
- Certified Guest Services Professional -Making Connections American Hotel and Lodging Educational Institute - January 2022
Guest Services Lead
Xanterra Travel Collection
08.202 - 05.2024
Night Audit Lead
Xanterra Travel Collection
02.200 - 08.2022
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