Jane Brooks
Clarksville,IN
Summary
Dynamic Pre-Litigation Paralegal with a proven track record at Pittenger Law Office, PLLC, adept in case analysis and client communication. Spearheaded negotiations and maximized client compensation, demonstrating exceptional research skills and empathy. Excelled in cross-functional roles, enhancing operational efficiency and customer satisfaction across sectors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pre-Litigation Paralegal
Pittenger Law Office, PLLC
06.2024 - Current
- Managed cases from intake through settlement, ensuring efficient case progression.
- Drafted and reviewed demand letters, medical summaries, and settlement proposals to maximize client compensation.
- Negotiated settlements directly with insurance adjusters, securing favorable outcomes for clients.
- Coordinated medical treatment and gathered records, bills, and lien information to support claims.
- Communicated with clients, medical providers, and insurance companies to facilitate case resolution.
- Prepared case files for litigation when settlement negotiations did not yield desired results.
- Maintained detailed case notes and deadlines to ensure compliance with legal and procedural requirements.
General Manager
New Cloud Vapor Lounge
08.2021 - 09.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to increase sales and profitability.
System Administrator
Palisades Tahoe
06.2020 - 06.2021
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Managed onboarding and offboarding of employees.
Front End Operations Manager
Alaska Commercial
05.2019 - 05.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Skills
- Research and data collection
- Case support
- Case analysis
- Client communication
- Process evaluation
Certification
- CNP - Certified Notary Public
Timeline
Pre-Litigation Paralegal
Pittenger Law Office, PLLC
06.2024 - Current
General Manager
New Cloud Vapor Lounge
08.2021 - 09.2024
System Administrator
Palisades Tahoe
06.2020 - 06.2021
Front End Operations Manager
Alaska Commercial
05.2019 - 05.2019
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