Dynamic learning and content strategist with extensive experience in the technology and telecommunications sectors, specializing in curriculum development, strategic planning, and blended learning methodologies. Proven ability to extend learning beyond traditional training through innovative learning-content solutions. Passionate about leveraging emerging technologies to enhance scalability, cross-functional alignment, and the discoverability of learning content. Results-oriented and dedicated to fostering collaborative problem-solving environments while nurturing responsive stakeholder relationships.
Hi, I’m
Jane Brooks
Seattle,WA
Summary
Overview
21
years of professional experience
Work History
SITECORE
Senior Learning and Content Strategist
01.2021 - 01.2024
Job overview
- Led learning and content strategy for a global sales organization, focusing on learning throughout the work ecosystem: live and digital learning experiences, performance support content, in-app guidance, and coaching alignment across diverse roles
- Created comprehensive learning/content for Salesforce CPQ implementation: virtual digital learning, content, and in-app guidance
- Created and improved efficiencies for rapid development and scaling of live, elearning, video, audio, and SOP content
- Led a team of 2-8 designers and program managers, providing coaching and instructional design guidance
ACTIVE INSIGHTS: COLLABORATION AND LEARNING
Principle Strategist
01.2020 - 01.2021
Job overview
- Collaborated with startups, Agile dev teams, non-profits, and small businesses to build integrated knowledge and project management tools
SITECORE
Sales Enablement Designer
01.2020 - 01.2020
Job overview
- Developed Sitecore’s first elearning programs for selling flagship digital marketing solutions at Sitecore’s 2020 virtual sales kick-off, incorporating sales methodology, marketing messaging, and technical knowledge; increased SKO participant confidence by 15% YoY
- Created engaging virtual and self-paced learning experiences, resulting in improved product and market fluency
- Achieved a successful transition from in-person to virtual and self-paced learning, enhancing sales team effectiveness and adaptability
AMAZON
Senior Program Mgr - Change Management Strategic Initiatives (PMO)
01.2017 - 01.2019
Job overview
- Led strategic initiatives for a 50+ person Change Management team at Amazon, focusing on governance, training, and communications
- Integrated SaaS program management tools, including a custom-built FMEA risk scoring tool for program decision making
AMAZON
Senior Program Mgr, Seller Services
01.2016 - 01.2017
Job overview
- Led change initiatives for associate tool launches to enhance seller and associate performance
- Drove 3000+ basis pt improvement in key contact transfer metrics through training and tool improvement. Contributed to a 4000+ basis pt increase in tool adoption, resulting in faster resolution time and more accuracy
MICROSOFT IMAGINE CUP
Content Creator
01.2015 - 01.2016
Job overview
- Created social media content and developer-facing communication aimed at encouraging Imagine Cup participation by young developers
ACTIVE INSIGHTS: COLLABORATION AND LEARNING
Principle Strategist
01.2014 - 01.2016
Job overview
- Developed learning content management tools and procedures for software industry leader, to improve discoverability of durable learning content
ADOBE SYSTEMS, INC.
Enablement Insights Manager
01.2012 - 01.2014
Job overview
- Developed enablement effectiveness measures linking training to sales and support performance improvements
- Managed business intelligence platform for global Enablement organization, focusing on training effectiveness and competencies by role. Created behavioral competency model and assessments for field roles at Adobe
ADOBE SYSTEMS, INC.
Learning Strategist
01.2010 - 01.2012
Job overview
- Led major curriculum development for sales, support, and consulting roles at Adobe, integrating classroom, elearning, and hands-on practice
- Developed a flexible, easily updated new agent training program for Customer Care, ensuring continuous improvement and relevance in both live and virtual learning settings
SITEL
Training Strategist
01.2008 - 01.2010
Job overview
- Coached a team of 2-6 trainers for impact and learner engagement
- Created curriculum, coaching, and mentoring program that improved sales by 20% and allowed Sitel to expand the outbound team by 100% in 3 months
- MVP Award Winner (Jan 2009), Vision/Passion/Purpose Award Winner (Jan 2009, Feb 2010)
T-MOBILE USA
Senior Instructional Designer
01.2003 - 01.2006
Job overview
- Led major and high-risk training development for global Customer Care
- Mentored 40 Instructional Designers on principles of elearning, learning assessment design, and measurement of training effectiveness
- Q104 & Q404 National Peak Award Nominee. Q104 & Q404 Values Award
- Additional work history available at www.linkedin.com/janeelizabethbrooks
Education
UNIVERSITY OF WASHINGTON
BA from Sociology
University Overview
Focus on organizational and group dynamics, history of technology and social structures, research methods; graduate coursework in research analysis, political science
Skills
- ELearning and live learning design and delivery
- Digital media design and production (including interactive in-app guidance)
- Strategic planning
- Educational technology
- Learning/content platform management
- Learner/customer/user experience and advocacy
- Multimedia production
- Internal communications
- Community engagement
- Video editing
- Content strategy development
- Visual storytelling
- Project management
Languages
French
Limited Working
Timeline
Senior Learning and Content Strategist
SITECORE
01.2021 - 01.2024
Principle Strategist
ACTIVE INSIGHTS: COLLABORATION AND LEARNING
01.2020 - 01.2021
Sales Enablement Designer
SITECORE
01.2020 - 01.2020
Senior Program Mgr - Change Management Strategic Initiatives (PMO)
AMAZON
01.2017 - 01.2019
Senior Program Mgr, Seller Services
AMAZON
01.2016 - 01.2017
Content Creator
MICROSOFT IMAGINE CUP
01.2015 - 01.2016
Principle Strategist
ACTIVE INSIGHTS: COLLABORATION AND LEARNING
01.2014 - 01.2016
Enablement Insights Manager
ADOBE SYSTEMS, INC.
01.2012 - 01.2014
Learning Strategist
ADOBE SYSTEMS, INC.
01.2010 - 01.2012
Training Strategist
SITEL
01.2008 - 01.2010
Senior Instructional Designer
T-MOBILE USA
01.2003 - 01.2006
UNIVERSITY OF WASHINGTON
BA from Sociology
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