Jane Brown
Denver,CO
Summary
Adept at fostering strong relationships and managing conflicts, I significantly enhanced office efficiency at Tennyson Pediatric Dentistry. Leveraging skills in office administration and customer service, I streamlined operations and mentored staff, achieving a notable improvement in operational standards and client satisfaction without compromising on data security or organizational objectives.
Overview
8
8
years of professional experience
Work History
Dental Front Office Receptionist
Tennyson Pediatric Dentistry
Denver, CO
09.2022 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained confidential records relating to personnel matters.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored inventory levels and placed orders when needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
Patient Intake Specialist
McFarland Clinic
Ames, IA
12.2019 - 04.2022
- Facilitated communication between departments during the patient intake process.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Answered questions related to insurance coverage, eligibility requirements, payment options.
- Followed established guidelines for releasing confidential information in accordance with HIPAA regulations.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Implemented feedback mechanisms for continuous improvement of the intake process.
- Managed electronic health record systems ensuring accuracy of data entry.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Addressed and resolved client concerns or complaints related to the intake process.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Provided assistance to incoming calls from patients regarding appointment scheduling and billing inquiries.
- Performed follow up calls to confirm upcoming appointments, answer questions about treatment plans, provide updates on test results and schedule additional visits as required.
Fundraising Coordinator
Ruffalo Noel Levitz, LLC
Iowa City, IA
01.2018 - 04.2018
- Worked closely with development staff to coordinate donor recognition initiatives.
- Raised awareness and attracted donors through marketing campaigns.
- Cultivated network of potential donors by attending events.
- Cultivated new relationships with prospective major donors through personalized outreach efforts.
- Assisted marketing team with development and delivery of innovative campaigns to support fundraising activities.
- Prepared thank you letters for all contributors in a timely manner.
Assistant Teacher
Ankeny Lil Tots
Ankeny, IA
05.2017 - 08.2017
- Arranged age-appropriate activities to help children develop interests and talents.
- Created colorful and attractive displays for bulletin boards and hallways.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Remained calm and patient in student interactions to support individual growth and development.
- Supervised small group activities.
- Assembled instructional materials for children's projects and play-time.
- Assisted classroom teacher in developing and implementing lesson plans.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
Education
High School Diploma -
Gilbert High School
Gilbert, IA05-2015
Skills
- Relationship building
- Conflict management
- Office administration
- Operations management
- Data retrieval systems
- Customer service
- Organizational skills
- Scheduling
- Credit and collections
- Data entry
Timeline
Dental Front Office Receptionist
Tennyson Pediatric Dentistry
09.2022 - Current
Patient Intake Specialist
McFarland Clinic
12.2019 - 04.2022
Fundraising Coordinator
Ruffalo Noel Levitz, LLC
01.2018 - 04.2018
Assistant Teacher
Ankeny Lil Tots
05.2017 - 08.2017
High School Diploma -
Gilbert High School
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