Jane Butler-Hoaglund
Fargo,ND
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
37
37
years of professional experience
Work History
Office Manager and Customer Service /Administrative Support
WM Healthcare Solutions
01.2011
- Work closely with the Implementation Manager (Pharmacology) to develop documentation/ agendas/ edit powerpoints for customer field visits for PharnEcology team to present to a variety of all customers- inform and educate about PharmEcology Program & services and general environmental guidelines
- Prepared 'PharmEcology kits' for commercial pharmacies & prepare support information binders.
Optician
Tuftes's Eyes on 45th
03.2023 - Current
- Administrative, optician & billing
Optician
Wal-Mart Dilworth
08.2022 - 03.2023
Optician
Vision Galleria
06.2020 - 06.2022
Optician
Vision Source
06.2019 - 06.2020
- Read eye prescriptions, interpret vision insurance policies & apply them, order glasses (make recommendations, measurements, materials and additional product upgrades)
- Fit and adjust glasses to fit the individual order per person
- Charge out orders and order warranty materials as necessary
- Assistant Store Manager
Dakota Boys & Girls Ranch Thrift Store Minot, ND
05.2018 - 01.2019
- Highest priority is customer service, greet customers also graciously greeting donation/contributing clientele
- Unpack, price and prepare merchandise
- Prepare displays of a variety of different types of merchandise
- Cover all other areas of the store as necessary for breaks, and also loss prevention watch
- Implementing special events and frequent store announcements via the P.A
- System
- Reach daily, weekly, and monthly sales goals
- Open/close the store and prepare accounting reports, bank deposit as assigned by shifts.
Caregiver
Alton Butler
05.2017 - 02.2018
- Passed away of terminal cancer February 2018.
Sales Clerk & Lancome Cosmetic Consultant
Herberger's/Bonton Company
02.2016 - 05.2017
- Highest priority is customer service, demonstrate and offer samples, close the sale
- Cover all other areas of the store as necessary for breaks, and also loss prevention watch
- Frequent store announcements via the P.A
- System
- Reach daily, weekly, and monthly sales goals.
Support Crew Supervisor
Jennie-O Turkey Stores
01.2015 - 09.2015
- Responsible for managing, hire, and training support crews as well as regular communication with farm production managers
- Directed day to day operations, and implemented the daily activities, assignments, follow up on progress over course of the day
- Implement safe production and food sanitation recommendation/standards and public relations agenda
- Inspect and insure all sanitation equipment, implements, tools and daily employee cleanliness was followed.
District Service/Sales Manager in Circulation
The Forum Communications Company
05.2014 - 10.2014
- I managed and train newspaper carriers/contractors for publication distribution in residential areas
- Resolve customer service issues between customers and carriers
- I was responsible for sales/marketing of the publication, also planning and organizing carrier/contractor events.
Department Manager
JCPenney Corporation (Fargo)
01.1988 - 01.2013
- Manage all aspects of the department ordering and maintaining all inventories, hiring and training of all new associates, as well as managing the budget and motivating the 'team' to accomplish and set team goals/personal goals
- (Began as a team member and worked into management, fluctuated between full time and part time status over the years.)
Relationship Manager
Heartland Payment Systems
01.2011 - 01.2012
- Visit merchants and analysis statements, solicit Heartland Payment Systems and propose new credit card processing as well as other services.
Regional Marketing and Customer Service Manager/Administrative Support
Healthcare Environmental Services
01.2007 - 01.2011
- Plan, develop, and implement the marketing program and growth agenda for HESI
- I have implemented a Non-Hazardous Pharmaceutical program and other waste materials generated and accumulated by Healthcare Facilities
- Managed accounts with customer base of 1,000 + customers, as well as pricing, contracting and resolving customer concerns
- Managed the truck drivers and routes and assigned new customer locations as needed.
Guest Services Lead/Front-end Manager
Target Store
01.2006 - 01.2007
- Ensure positive guest shopping experience at Target
- I managed the returns counter, cashiers, cart attendants, troubleshoot registers and maintain cash flows
- Prepared to open/close all registers am/pm and perform employee reviews.
Manager/Office Manager
Home Instead Senior Care
01.2004 - 01.2006
- Responsible for managing, hire, and train office staff/care-giving staff as well as contracting clients
- Directed day to day operations, and implemented the marketing and management.
District Service Manager of Circulation (DSM)
USA Today Newspaper
01.2002 - 01.2004
- I managed distribution of the publication in North Dakota, Northern Minnesota, Superior, WI, as well as the Canadian border cities
- (Regina, Winnipeg, and Thunder Bay)
- I was responsible for recruiting and contracting, bonding & insuring of all contractors in my district.
District Service/Sales Manager in Circulation
The Forum Communications Company
01.1999 - 01.2002
- I managed and train newspaper carriers/contractors for publication distribution in residential areas
- Resolve customer service issues between customers and carriers
- I was responsible for sales/marketing of the publication, also planning and organizing carrier/contractor events.
Education
Manager/Operators License -
Rita's College of Cosmetology
Moorhead, MNBachelors of Science - Agricultural Economics, Marketing And Communications
North Dakota State University
Fargo, ND12.1997
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
Communitysupport
Fargo-Moorhead Chamber of Commerce, Participant & Leadership Program, 01/01/05, 12/01/12
Timeline
Optician
Tuftes's Eyes on 45th
03.2023 - Current
Optician
Wal-Mart Dilworth
08.2022 - 03.2023
Optician
Vision Galleria
06.2020 - 06.2022
Optician
Vision Source
06.2019 - 06.2020
Dakota Boys & Girls Ranch Thrift Store Minot, ND
05.2018 - 01.2019
Caregiver
Alton Butler
05.2017 - 02.2018
Sales Clerk & Lancome Cosmetic Consultant
Herberger's/Bonton Company
02.2016 - 05.2017
Support Crew Supervisor
Jennie-O Turkey Stores
01.2015 - 09.2015
District Service/Sales Manager in Circulation
The Forum Communications Company
05.2014 - 10.2014
Office Manager and Customer Service /Administrative Support
WM Healthcare Solutions
01.2011
Relationship Manager
Heartland Payment Systems
01.2011 - 01.2012
Regional Marketing and Customer Service Manager/Administrative Support
Healthcare Environmental Services
01.2007 - 01.2011
Guest Services Lead/Front-end Manager
Target Store
01.2006 - 01.2007
Manager/Office Manager
Home Instead Senior Care
01.2004 - 01.2006
District Service Manager of Circulation (DSM)
USA Today Newspaper
01.2002 - 01.2004
District Service/Sales Manager in Circulation
The Forum Communications Company
01.1999 - 01.2002
Department Manager
JCPenney Corporation (Fargo)
01.1988 - 01.2013
Manager/Operators License -
Rita's College of Cosmetology
Bachelors of Science - Agricultural Economics, Marketing And Communications
North Dakota State University
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